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Email forwarding removes subject

tenfoot
Dabbler
Posts: 15
Registered: ‎21-11-2007

Email forwarding removes subject

Hi,
Has anyone else noticed that emails automatically forwarded from a plus.net account to another mail account (e.g. gmail) are losing their subjects?
All the mail I've had since about 2am this morning is coming up with "No Subject" and I've now got loads I can't make any sense of!
It only seems to affect forwarded mail (doesn't matter to which account).  Mailboxes seem OK.
Rob
5 REPLIES
cuadsl
Newbie
Posts: 1
Registered: ‎03-04-2008

Re: Email forwarding removes subject

We have exactly the same problem.
Does anyone have any updates ref this?
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Email forwarding removes subject

I've just raised a problem on this and it's being looked at.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Email forwarding removes subject

FYI the problem ID is 50958 and can be seen here
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TheChallenger
Grafter
Posts: 41
Registered: ‎05-10-2007

Re: Email forwarding removes subject

Had exactly the same problem, raised it as a ticket this at 11:37 am at 13:10 they replied with request for irrelevant information, as raised support ticket had all that was nescessary.
Seem like it may have been fixed at around 16:00 as my emails now seem to have the subject line again....

Let's hope it is fixed...

Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Email forwarding removes subject

http://portal.plus.net/support/service/problems/problem.php?intProblemId=50958
Quote
Comment                                        updated on: 03/04/2008 @ 16:20
We have identified a problem with one of the scripts used by our mail delivery platform.
This hsa since been corrected and customers should be able to receive redirected emails without the subject line being stripped.
We need to make sure this has not affected anything else.
Problem is solved for the time being. Downgrading for monitoring.
jelv (a.k.a Spoon Whittler)
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