SMPT problems using Outlook 2003
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SMPT problems using Outlook 2003
14-01-2010 10:08 PM
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My settings are:
e-mail address = info@username.plus.com
POP3 = mail.plus.net
SMTP= relay.plus.net
The pop part works fine but the smtp part does not work.
I also still have an old freeserve (orange) email account and this work perfectly within the same outlook 2003 software.
I use avast for anti virus and have turned this on and off incase of firewall problems, etc
Any help appreciated,
Rod
jim:green username hidden to avoid crawlers picking it up mod:end
Re: SMPT problems using Outlook 2003
14-01-2010 11:00 PM
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Re: SMPT problems using Outlook 2003
14-01-2010 11:11 PM
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If you are connected via Plusnet it isn't needed. You can use authentication, mainly for if you are connected via a different network (e.g. on holiday) - you use the same main account username and password as you use for the portal - NOT a mailbox login.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SMPT problems using Outlook 2003
15-01-2010 8:30 AM
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Re: SMPT problems using Outlook 2003
15-01-2010 8:43 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SMPT problems using Outlook 2003
15-01-2010 1:12 PM
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Re: SMPT problems using Outlook 2003
15-01-2010 1:50 PM
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Click the Start button, then RUN
In the RUN prompt, type 'cmd'
In the new window, type 'telnet relay.plus.net 25' then press enter.
You should see a response that begins with "220." which confirms the port 25 is open.
Let us know what happens when you try that please.
Re: SMPT problems using Outlook 2003
15-01-2010 3:58 PM
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Done the telenet to port 25 & I'm getting the right response - 220 etc.
Forgot to say I've raised a question.
Re: SMPT problems using Outlook 2003
15-01-2010 4:11 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SMPT problems using Outlook 2003
15-01-2010 6:03 PM
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Re: SMPT problems using Outlook 2003
15-01-2010 7:02 PM
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I am using MS Vista for info.
Re: SMPT problems using Outlook 2003
15-01-2010 11:05 PM
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Command "nslookup relay.plus.net ns1.force9.net" returns 212.159.(8 and 9).107 for me.
Getting that error from telnet suggests antivirus or a firewall on your computer or the router is blocking the connection. Are you using the Windows firewall or a different one?
Re: SMPT problems using Outlook 2003
17-01-2010 12:12 PM
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Quote Task 'PlusNet Judy - Sending' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
I raised a ticket yesterday, but I haven't had any response yet...
I have tried to telnet as suggested and I get no response at all - the command prompt window is cleared and then it just sits there...
I'm not sure how relevant it is, but this is what I get with nslookup:
Quote C:\>nslookup relay.plus.net
Server: cdns01.plus.net
Address: 212.159.6.9
Non-authoritative answer:
Name: relay.plus.net
Addresses: 212.159.8.107, 212.159.9.107
Re: SMPT problems using Outlook 2003
17-01-2010 12:18 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: SMPT problems using Outlook 2003
17-01-2010 12:37 PM
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I also tried running Outlook's "Test Account Settings" and got these errors:
- Send test e-mail message: The specified server was found, but there was no response from the server.
Please verify that the port and SSL information is correct.
To access these settings close this dialog, then click More Settings and click on the Advanced tab. - Log into incoming mail server (POP3): The specified server was found... (same errors as for send)
I have also re-checked my email settings vs the website and they all look OK. The Advanced tab mentioned shows the following settings:
- Incoming server (POP3): 110, SSL checkbox OFF
- Outgoing server (SMTP): 25, SSL checkbox OFF
- which looks correct as far as I can see (and I haven't changed the settings since I set them up a couple of years back anyway).
dick:quote
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