Router reporting G.992 instead of G.992.5
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- Re: Router reporting G.992 instead of G.992.5
Router reporting G.992 instead of G.992.5
19-12-2012 4:05 PM
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My parents moved to Plusnet a few weeks back and been getting drastically slower speeds (seeing around 500Kb/s peak download when I was seeing over 1.3Mb/s) than my previous supplier. I've done some digging and for whatever reason, our router (Technicolor 582n) is reporting ADSL1 (G.992.1) instead of G.992.5. Is this a router problem or something going whack with the account?
Cheers!
Re: Router reporting G.992 instead of G.992.5
19-12-2012 4:07 PM
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One of the Plusnet team/other forum members will be a long to assist shortly, but to make it easier for them, could you post your current ADSL stats from the router?
Re: Router reporting G.992 instead of G.992.5
19-12-2012 4:15 PM
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It's probably something wrong with the account. What product does your Member Centre say you are on?
Quote from: aj007 ... our router (Technicolor 582n) is reporting ADSL1 (G.992.1) instead of G.992.5. Is this a router problem or something going whack with the account?
It's worth checking in the router GUI that the WAN mode selection is All, or ADSL2+ and ADSL2 are included in the list if there isn't an All. Not just ADSL.
Re: Router reporting G.992 instead of G.992.5
19-12-2012 4:30 PM
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Uptime: 0 days, 16:48:02
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,136
Data Transferred (Sent/Received) [MB/GB]: 114.97 / 1.99
Output Power (Up/Down) [dBm]: 11.7 / 19.9
Line Attenuation (Up/Down) [dB]: 13.0 / 22.5
SN Margin (Up/Down) [dB]: 30.0 / 6.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 545 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 31 / 1,259
HEC Errors (Up/Down): -1 / 1,259 / 1,003
Note: I thought the sync speed was a bit low for the attenuation and SN Margin...
Re: Router reporting G.992 instead of G.992.5
19-12-2012 4:38 PM
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Re: Router reporting G.992 instead of G.992.5
19-12-2012 4:39 PM
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Re: Router reporting G.992 instead of G.992.5
19-12-2012 4:40 PM
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Re: Router reporting G.992 instead of G.992.5
19-12-2012 4:42 PM
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All the computers at home except two, mine and my brothers via ethernet (he's back from uni, I'm on extended leave ) are connected wirelessly. The stats came from my PC. Sorry for the confusion!
When can I expect to see the ADSL2+ service activated?
Re: Router reporting G.992 instead of G.992.5
19-12-2012 5:22 PM
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I'd check to see how the speeds are with a wired connection and if they're OK I'd check your wireless settings via http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml
Re: Router reporting G.992 instead of G.992.5
19-12-2012 5:27 PM
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Is there a master socket with a test socket behind it
Re: Router reporting G.992 instead of G.992.5
19-12-2012 5:34 PM
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Re: Router reporting G.992 instead of G.992.5
19-12-2012 5:35 PM
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Re: Router reporting G.992 instead of G.992.5
19-12-2012 6:25 PM
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Uptime: 0 days, 0:21:07
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7.232
Data Transferred (Sent/Received) [MB/MB]: 1,88 / 9,52
Output Power (Up/Down) [dBm]: 12,2 / 19,9
Line Attenuation (Up/Down) [dB]: 12,5 / 22,5
SN Margin (Up/Down) [dB]: 28,0 / 6,4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 20 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 20
HEC Errors (Up/Down): - / 20 / 39
Re: Router reporting G.992 instead of G.992.5
19-12-2012 6:29 PM
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Re: Router reporting G.992 instead of G.992.5
19-12-2012 6:34 PM
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If you're in the test socket then it tends to indicate either a router,filter or a line problem.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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