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Early Xmas activation Present

acarter87
Newbie
Posts: 7
Registered: 23-12-2012

Early Xmas activation Present

So my activation date is Christmas Day. Hoping it will be so I can Skype my family without having to use my useless orange dongle!!
I know BT's work is done as the engineer came back to check all the lines after the exchange work had been done.....any chance of an early activation please PN?Huh
10 REPLIES
Superuser
Superuser
Posts: 6,541
Thanks: 661
Fixes: 50
Registered: 30-07-2007

Re: Early Xmas activation Present

The PlusNet staff who monitor this forum don't work weekends I'm afraid.
Is the broadband light on steady on your router ? if so you could try calling the CSC and letting them know you have 'synch' and ask them to activate your account early.
It usually works but BT may not have completed all the work and so your account may not work until the scheduled activation date but you would treated as having activate the account immediately.
acarter87
Newbie
Posts: 7
Registered: 23-12-2012

Re: Early Xmas activation Present

Thanks for your help
Anthony
Moderator
Moderator
Posts: 18,508
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Registered: 11-01-2008

Re: Early Xmas activation Present

welcome to the forums acarter87 Smiley
did you manage to get activated ok?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

acarter87
Newbie
Posts: 7
Registered: 23-12-2012

Re: Early Xmas activation Present

Hi,
Thanks for the welcome.
Unfortunately no activation yesterday, spoke to them but it couldn't be done. There is a small chance it may be done today but no guarantees.
Anthony
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Early Xmas activation Present

The physical work can often have completed before the order shows as complete so just let me know if the broadband light goes steady and we can then activate the account for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
acarter87
Newbie
Posts: 7
Registered: 23-12-2012

Re: Early Xmas activation Present

Broadband light is steady.......oh and as if by the magic of Christmas while I'm typing I get an email and I'm up and running. All activated and online. Thankyou plusnet!!
Anthony
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Early Xmas activation Present

Happy Christmas!!!  Smiley Smiley
[Edit] Sorry, I forgot I was using my 'seasonal' avatar, meant to say 'Humbug!!'  Wink (Joking of course)  Lips are sealed
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Early Xmas activation Present

No problem,
BTW did you tell us that the broadband light was solid green when you called? if so we really should have activated the account there and then.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
acarter87
Newbie
Posts: 7
Registered: 23-12-2012

Re: Early Xmas activation Present

To be fair i didn't think I did. I wrote a ticket as I didn't want to wait on hold. It's not a problem, what difference does a day make eh!
Merry Xmas all
Anthony
Moderator
Moderator
Posts: 26,531
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Registered: 14-04-2007

Re: Early Xmas activation Present

Great result....happy Christmas.

Customer and Forum Moderator.