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Router delivery for new connection

Subh
Newbie
Posts: 3
Registered: ‎15-07-2020

Router delivery for new connection

Hi,

I recently switched from Sky to Plusnet thinking that the WiFi issues I had with Sky would be less. My wife and I both work from home so we need uninterupted internet. I placed the order on 29th June and I received an email saying the router was dispatched on 10th July. The broadband activation date was the 14th July. Today is 15th. I haven't received the router yet. I am strugging to work with the support of mobile hotspot. Please can anbody tell me what to do now? I didn't know Plusnet would be so horrible.

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Router delivery for new connection

Subh
Newbie
Posts: 3
Registered: ‎15-07-2020

Re: Router delivery for new connection

Hi Gel,

I have two old routers from Sky and NOWTV. I have little idea about configuring the router. Do you mind explaning me how?