Reduction in broadband speed without notice.
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- Re: Reduction in broadband speed without notice.
Reduction in broadband speed without notice.
11-11-2011 4:52 PM
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Please could someone look into my broadband speed and preferably raise it back to 1.5Mbs (or as close as possible) or at least tell me why it is only half the speed you orginally supplied (I realise it may vary and takes about 10 days to settle, but it was around 1.5Mbs for a couple of months so wasn't just a peak/spike).
Any help or communication would be gratefully received.
Re: Reduction in broadband speed without notice.
11-11-2011 5:31 PM
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I'll take a quick look for you. We don't put your speeds up or down, it's done by BTs Dynamic Line Management (DLM)
Jojo
Re: Reduction in broadband speed without notice.
11-11-2011 5:35 PM
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Could you post your line stats > http://www.kitz.co.uk/adsl/frogstats.php
The BT PT will give the IP profile and other data > http://www.speedtester.bt.com/
Re: Reduction in broadband speed without notice.
11-11-2011 5:39 PM
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Your current BT profile is 750k, so regardless of what we do it won't go faster than that. Are you using any extension cables/sockets before your router? If so, can you try plugging your filter directly into the test socket?
Jojo
Re: Reduction in broadband speed without notice.
11-11-2011 6:05 PM
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Last time I submitted a fault ticket my BT profile had been reduced to 250k but you were able to raise it, I'm just wondering whether is it an on-going BT problem now?
Re: Reduction in broadband speed without notice.
11-11-2011 6:23 PM
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Quote from: Matt Hi there,
You've definitely done the right thing in raising a fault, it looks like you've an intermittent connection issue that has caused your profile to drop:
Looks like it might be a recurrence of the previous problem, was it ever diagnosed or did it just clear up itself?
I have old wiring myself, and disconnecting the ring circuit took my download from 1 Mbps to 4 Mbps
I recommend you do what Apprentice says and publish your stats so all can see what your line should be capable of
To be is to do - Kant
do be do be do - Sinatra
Re: Reduction in broadband speed without notice.
11-11-2011 6:32 PM
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Disconecting the ring supply...do you mean disconecting the wiring from your extension sockets in your main socket?
According to BT (just done a check now if I were to switch to Bt), they say the speed would be between 0.75 and 2.5Mbs.
I think last time I had the fault, they just reset the line (not sure of the exact terminology).
I'll look into doing the tests and see if I can post up the stats for my line.
Many thanks.
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps) 1088Kb 448Kb
Noise Margin 7 15
Output power(dBm) 0 168
Attenuation(dB) 64 31
not sure if these stats are any help
Re: Reduction in broadband speed without notice.
11-11-2011 6:45 PM
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Quote from: PeterLoftus Thanks JoJo
I think God and PN help those who help themselves.
We have come a long way in the last few weeks me and my new friends on the forum but it takes a lot of self help. if Oldjim hadnet guided me with the ringing circuit I would still have been on 1.5 Mbps
But I have some technical knowledge from another field so can be guided
I have been waiting for things to stabilise, but am generally pleased when you consider where we started from
the guys on the forum as you will se on this thread helped me to disconnect two of the four wires in my old sockets. The modern test sockets automatically disconnect all your extensions when you are testing. We dont have the benefit of that with the old sockets.
To be is to do - Kant
do be do be do - Sinatra
Re: Reduction in broadband speed without notice.
11-11-2011 6:51 PM
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Re: Reduction in broadband speed without notice.
11-11-2011 6:56 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: Reduction in broadband speed without notice.
11-11-2011 7:06 PM
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I'm such a dummy, just unscrewed the socket to check and found the test socket! Plugged the filter and lines into the test socket now. (is it right to still have the filter in, I can't see another way of connecting the internet as they are different type sockets).
Edit: just looked up in my account, and the last fault was only on Oct 24 2011, sounds like its the same problem maybe?
Re: Reduction in broadband speed without notice.
11-11-2011 8:07 PM
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Yes thats the test socket and you DO need the filter too, 64dB would put you quite some distance from the exchange...
Can you post the routerstats please
See Here for how to do that...
Regards
Re: Reduction in broadband speed without notice.
11-11-2011 8:14 PM
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Router stats (hope thats the info needed)
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps) 1184Kb 448Kb
Noise Margin 10 15
Output power(dBm) 119 167
Attenuation(dB) 64 31
Currently running at 646kbs (according to bt speed test) and line has been downgraded to 750kbs
Re: Reduction in broadband speed without notice.
14-11-2011 10:54 AM
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Is it still plugged into the test socket?
Jojo
Re: Reduction in broadband speed without notice.
15-11-2011 7:33 PM
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