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Reduced bandwidth, anything I can do?

ianh1000
Newbie
Posts: 1
Registered: 31-08-2016

Reduced bandwidth, anything I can do?

Hi All I have had a fairly solid 1.5MB for the last few years on Plusnet. This has reduced recently to around 1MB. It looks like the SNR has increased. I currently have SNR 9 and loop attenuation of 60. Can I ask Plusnet to reduce the SNR target? Has it been increased automatically to improve reliability? I am using a Draytek 2850 Router.

2 REPLIES
hitchhiker43
Aspiring Pro
Posts: 170
Thanks: 20
Fixes: 4
Registered: 06-07-2016

Re: Reduced bandwidth, anything I can do?

It sounds like the target SNR has crept up either due to frequent disconnects or lots of errors. Some nice person here may be able to reset it for you and/or get a line report to see if you have had lots of disconnects recently Smiley

One other thing you can try is the quiet line test by dialing 17070, selecting option 2 and listening for any crackles and/or excessive background noise.

Tp-link W8960n on longgggggggg line!
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Reduced bandwidth, anything I can do?

I've reset the line for you and it should go through in the next 15 minutes.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team