Reduced bandwidth, anything I can do?

[#1]

Hi All I have had a fairly solid 1.5MB for the last few years on Plusnet. This has reduced recently to around 1MB. It looks like the SNR has increased. I currently have SNR 9 and loop attenuation of 60. Can I ask Plusnet to reduce the SNR target? Has it been increased automatically to improve reliability? I am using a Draytek 2850 Router.

[#2]

It sounds like the target SNR has crept up either due to frequent disconnects or lots of errors. Some nice person here may be able to reset it for you and/or get a line report to see if you have had lots of disconnects recently

One other thing you can try is the quiet line test by dialing 17070, selecting option 2 and listening for any crackles and/or excessive background noise.

[#3]

I've reset the line for you and it should go through in the next 15 minutes.