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Red Light on Internet - New Customer
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Re: Red Light on Internet - New Customer
17-05-2018 9:46 AM
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Hi Bob
Appreciate you taking the time out to reply and give folks an update.
While I was able to log in to the router after 11pm last night and again this morning, I still can't get online. Like Aharis, the router seems to have a different username and password allocated to it so I assume that's why there are ongoing authentication issues. Do you think those issues are something Plusnet will be resolving during today?
Appreciate you taking the time out to reply and give folks an update.
While I was able to log in to the router after 11pm last night and again this morning, I still can't get online. Like Aharis, the router seems to have a different username and password allocated to it so I assume that's why there are ongoing authentication issues. Do you think those issues are something Plusnet will be resolving during today?
Message 16 of 19
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Re: Red Light on Internet - New Customer
17-05-2018 1:29 PM - edited 17-05-2018 1:31 PM
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Just if anyone else has the wrong username on their router...this link posted on Plusnet Help twitter account:
https://plusnet.servicestatus.net
(woohoo they updated the status lol)
Click broadband and follow instructions to reset username. Not home yet to try this but hopefully it'll help other folks on this thread if they haven't seen it already elsewhere.
Have a good one!
https://plusnet.servicestatus.net
(woohoo they updated the status lol)
Click broadband and follow instructions to reset username. Not home yet to try this but hopefully it'll help other folks on this thread if they haven't seen it already elsewhere.
Have a good one!
Message 17 of 19
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Re: Red Light on Internet - New Customer
17-05-2018 6:57 PM
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Came home from work and the box seemed to have sorted itself out! And my name was in the background of the router too.
Message 18 of 19
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Re: Red Light on Internet - New Customer
18-05-2018 3:23 PM
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Message 19 of 19
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