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Really slow speed

Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Really slow speed

Hi.

 

For the last few days our download speed has been about 4 mbps. Would it be possible for someone to have a look and try and sort it out please.

 

Thanks in advance. kev.

 

 

9 REPLIES 9
jab1
Legend
Posts: 18,640
Thanks: 6,072
Fixes: 281
Registered: ‎24-02-2012

Re: Really slow speed

@Kevstar What package (speed) are you on? Is there any noise on your phone line?

John
Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: Really slow speed

Hi @jab1 We are on fibre and the speed we get in around 35 mbps. A little hissing perhaps but no crackling:
)

jab1
Legend
Posts: 18,640
Thanks: 6,072
Fixes: 281
Registered: ‎24-02-2012

Re: Really slow speed

As there is a slow response from Help Team staff on here, I therefore suggest you report a Broadband fault via:https://www.plus.net/help/report-a-problem/broadband/ - please report the response.

John
Longliner
Seasoned Pro
Posts: 612
Thanks: 305
Fixes: 8
Registered: ‎22-10-2014

Re: Really slow speed

@Kevstar  Just to be clear, does the 'hissing' occur on your quiet line test, dial 17070 from your test socket?

 

Mike

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,623
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Registered: ‎21-04-2017

Re: Really slow speed

Hi Kev,

I see we've arranged an engineer visit for Thursday morning, let us know how it goes. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: Really slow speed

Hi @Gandalf it was working fine but has started to drop again., we should be getting just under 40 so its halved.

 

 

 

Gandalf
Community Gaffer
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Posts: 26,623
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Registered: ‎21-04-2017

Re: Really slow speed

Sorry to see this Kev. I've tested your line and the tests are showing everything's spot on. Your router's in sync at a download speed of 40mbps and an upload speed of 10mbps. When you're testing your speed, is this on a device that's wired into your router using an ethernet cable or that's wireless (WiFi)? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Kevstar
Dabbler
Posts: 22
Thanks: 8
Registered: ‎31-10-2021

Re: Really slow speed

Please excuse me @Gandalf it must have just been a little drop for some reason as its back to what it should be, sorry for the confusion, Kev 

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,623
Thanks: 10,186
Fixes: 1,606
Registered: ‎21-04-2017

Re: Really slow speed

Haha no worries, panic over! Cheesy 

Let me know if things break again. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet