Really slow speed
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Really slow speed
02-10-2022 8:22 AM - edited 02-10-2022 8:23 AM
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Hi.
For the last few days our download speed has been about 4 mbps. Would it be possible for someone to have a look and try and sort it out please.
Thanks in advance. kev.
Re: Really slow speed
02-10-2022 8:29 AM
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@Kevstar What package (speed) are you on? Is there any noise on your phone line?
Re: Really slow speed
02-10-2022 8:37 AM
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Hi @jab1 We are on fibre and the speed we get in around 35 mbps. A little hissing perhaps but no crackling:
)
Re: Really slow speed
02-10-2022 8:45 AM
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As there is a slow response from Help Team staff on here, I therefore suggest you report a Broadband fault via:https://www.plus.net/help/report-a-problem/broadband/ - please report the response.
Re: Really slow speed
02-10-2022 12:36 PM
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@Kevstar Just to be clear, does the 'hissing' occur on your quiet line test, dial 17070 from your test socket?
Mike
Re: Really slow speed
04-10-2022 8:56 PM
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Re: Really slow speed
12-10-2022 11:55 AM
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Hi @Gandalf it was working fine but has started to drop again., we should be getting just under 40 so its halved.
Re: Really slow speed
12-10-2022 12:06 PM
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Sorry to see this Kev. I've tested your line and the tests are showing everything's spot on. Your router's in sync at a download speed of 40mbps and an upload speed of 10mbps. When you're testing your speed, is this on a device that's wired into your router using an ethernet cable or that's wireless (WiFi)?
Re: Really slow speed
12-10-2022 12:15 PM
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Please excuse me @Gandalf it must have just been a little drop for some reason as its back to what it should be, sorry for the confusion, Kev
Re: Really slow speed
12-10-2022 12:36 PM
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