Read all about it! Home Phone Improvements...
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Re: Read all about it! Home Phone Improvements...
28-10-2007 11:16 PM
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Quote from: Liam £9.99/month including line rental and free evenings and weekend calls sounds like a very good deal to me.
All sound good until you have a fault if you sign up with plusnet you cannot call Bt faults pn 150 they will tell you to contact plusnet who then call BT. BT then call F9 who then call you. Ever tried contacting plus net i was on hold for 10 mins sound like telephone ping pong
Puddy
puddy
Re: Read all about it! Home Phone Improvements...
28-10-2007 11:59 PM
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Re: Read all about it! Home Phone Improvements...
29-10-2007 12:04 AM
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Re: Read all about it! Home Phone Improvements...
29-10-2007 7:51 AM
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Quote from: pcoventry76 i've got to check with BT when i took my line out it was 3 months - is it 12 months with plusnet?
All of our Home Phone products are on monthly contracts.
Re: Read all about it! Home Phone Improvements...
29-10-2007 8:46 AM
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Yes i read that after posting but fell asleep before i could modify it
thanks for the reply
Pete
Re: Read all about it! Home Phone Improvements...
29-10-2007 8:50 AM
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Quote from: puddy All sound good until you have a fault if you sign up with plusnet you cannot call Bt faults pn 150 they will tell you to contact plusnet who then call BT. BT then call F9 who then call you. Ever tried contacting plus net i was on hold for 10 mins sound like telephone ping pong
Puddy
That really shouldn't be the case. You wouldn't need to phone BT as your telephone line would essentially be with us. You should just give us a ring and we'll be able to sort things out for you. Home Phone faults calls are prioritised and should generally be picked up very quickly, especially within 8am-8pm.
Clearly this wasn't the case for you and I'm very sorry for any inconveniences that this may have caused you.
Re: Read all about it! Home Phone Improvements...
29-10-2007 9:08 AM
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I assume people who have already signed up will also benefit from this reduction.
Re: Read all about it! Home Phone Improvements...
29-10-2007 9:12 AM
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Changes will be applied to all existing customers.
Re: Read all about it! Home Phone Improvements...
29-10-2007 9:29 AM
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I've published a brief blog post summarising the changes here.
As James said, we're looking to go live with this later this week.
Re: Read all about it! Home Phone Improvements...
29-10-2007 9:36 AM
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Is the anytime product still £15? sorry if i got this mixed up with the anytime 20 product
Re: Read all about it! Home Phone Improvements...
29-10-2007 9:53 AM
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Nothing has been announced with regards to the subscription charge for Anytime, which is a shame. I think PlusNet could have used this as an oppertunity to do something like throw in Voicemail as an incentive to upgrade to Anytime - rather than reduce the price. Just to give a sweetner to those customers who have been paying more for some time. Still - can't have everything and this still makes for a good deal for people who don't use the phone much during the day or just want the line and make no calls.
Re: Read all about it! Home Phone Improvements...
29-10-2007 9:55 AM
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I don't get home until 9pm so evenings and weekends would be good
Re: Read all about it! Home Phone Improvements...
29-10-2007 10:32 AM
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Quote from: pcoventry76 Well yes i have anytime callls at the moment and i don't use them
Get a teenage daughter.....that'll change things
Re: Read all about it! Home Phone Improvements...
29-10-2007 10:41 AM
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Re: Read all about it! Home Phone Improvements...
29-10-2007 1:56 PM
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I appreciate what you're saying there but I personally reckon Anytime+ is a cracking deal for £15. You get line rental plus ALL 01/02 calls, plus 300 international minutes included. I don't see many people bettering that deal at the moment.
Don't forget, we took away the FUP for Anytime+ a few weeks ago, and also removed the cancellation charge, so I'd say we've done a fair bit to make sure the products stack up against the competition.
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- Re: Read all about it! Home Phone Improvements...