Very Slow Broadband speed with Plusnet?

[#1]

Hello
Last night / Early hours 1am this morning my Router went down and when it came back up my download speed was really slow... my upload speed was faster than my download speed and my connection occassionally gets dropped it only started happening this morning and I was wondering if there was any maintenance going on at plusnet servers? As I have been having really slow internet connection all day. Using speedtest to test out and my speed I had  0.23mbps for downlad and my upload speed is 0.38mbps ... Generally I get around 2.4 - 2.7 mbps. Would it be possible to get back to me on the situation please? Thank you

[#2]

Having been with plusnet for the past 4-5months I havnt had much problems until last night, as my connection speed has dropped to 0.08 - 0.23 mbps and wondering if this is the case for everyone else? I am on the 60gig monthly plan, my username is wmchan84
My internet connections is generally 2.4 to 2.7 mbps
Can someone from plusnet check my broadband line please?
Thank you for your time

[#3]

Posts merged into a new thread for ease of diagnosis
Can you post the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html

[#4]

Link Information
Uptime: 0 days, 0:06:38
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 900 / 2,300
Bandwidth (Up/Down) [kbps/kbps]: 443 / 1,944
Data Transferred (Sent/Received) [MB/MB]: 1.71 / 4.56
Output Power (Up/Down) [dBm]: 12.0 / 18.0
Line Attenuation (Up/Down) [dB]: 28.5 / 46.0
SN Margin (Up/Down) [dB]: 20.0 / 11.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 65,542 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 32 / 546
HEC Errors (Up/Down): 7 / 1,547
Thomson Router TG585v8
Download speed 0.23mbps (using bt speed checker http://217.35.209.142/beta/ )
Username: wmchan84

[#5]

Hi wmchan84.
I've just raised your profile a little bit. you should see that shortly. Can you plug into the test socket so I can see how the line performs?
Jojo

[#6]

I have tried it with the test socket and I ran a speedtest 1.82mbps which seems better than 0.23mbps lol. How come without the front panel its working better? Thank you for your time
heres the gateaway info

DSL Connection
Link Information
Uptime: 0 days, 0:04:11
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,056 / 1,808
Bandwidth (Up/Down) [kbps/kbps]: 443 / 2,200
Data Transferred (Sent/Received) [MB/MB]: 2.42 / 14.18
Output Power (Up/Down) [dBm]: 12.5 / 17.0
Line Attenuation (Up/Down) [dB]: 28.5 / 46.5
SN Margin (Up/Down) [dB]: 24.0 / 7.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 60 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 131,071 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 54
HEC Errors (Up/Down): 0 / NA

[#7]

You should be seeing much better speeds than that - about 6,000kbps instead of the 2,200kbps reported by your router
I suggest raising a speed fault
The test socket isolates all your in house wiring

[#8]

What do you mean by "raising a speed fault" ?? Can u explain please thanks
This was the outcome for the speedtester.bt.com

FAQ

Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download  Speed
1805 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1805 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2200 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 1940 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
362 Kbps

0 Kbps 443 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 362 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps

[#9]

Start here http://faults.plus.net and follow the wizard selecting speed fault when requested

[#10]

Thanks oldjim
Jojo, My internet has gone slow again and its back to 0.23 mbps 

[#11]

Hi wmchan84,
I'm not sure what's going on with your line but the last couple of days has been awful. Can you use a different filter and plug into the test socket so we can see if it gets any more stable and we'll take it from there. This will be the reason why the speed won't stay up.
Jojo

[#12]

I'm currently using my iPhones Internet, my Internet has gone down.. I get this in my 192.168.254 connection could not be established: could not bring up link and your DSL connection is down. Very that your thomson gateway is correctly connected to your phone line etc etc. I've left the router on all night to see if it connects but no luck the broadband light just keeps flashing. Changed the filter as u asked but no luck and it's in the test socket at the moment.
* edited* finally manage to log on to my router internet (resetted the router and then remembered my password) .... but its proper Slow and I mean its really really slow, even using a speedtest the download speed doesnt show up and loading pages are taking ages... Whats happened to my internet/ line ?

[#13]

Hi wmchan84,
In that case I'd advise you to go back to http://faults.plus.net and complete the questions.
Jojo

[#14]

Today the Bt engineer came, after I rang them up friday so it was really good service by plusnet and the engineer fixed my line, the problem for the line being dropped was the cable that outside was old and deteriorated, so a new cable was wired up to the socket and the static noise was gone from the phone line. Also he found out that my line should be better around 6.5mb instead of the 2.6mb speed I was getting before my problem occurred which was at 0.23mbps. I think he mentioned about him resetting the ip line or something and have to wait 3-4 days for the download speed to be able to run properly as I am currently still on 0.23mbps (checked on speedtest.net) ... Is there anychance of speeding up this process instead of waiting for 3-4 days please?
thank you for your time.
New stats

DSL Connection
Link Information
Uptime: 0 days, 4:52:40
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 6,676
Bandwidth (Up/Down) [kbps/kbps]: 440 / 574
Data Transferred (Sent/Received) [MB/MB]: 45.89 / 185.20
Output Power (Up/Down) [dBm]: 12.0 / 17.0
Line Attenuation (Up/Down) [dB]: 28.0 / 45.5
SN Margin (Up/Down) [dB]: 24.5 / 14.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): 0 / 64
CRC Errors (Up/Down): 22 / 0
HEC Errors (Up/Down): 7 / 0

[#15]

Hi wmchan84,
Just had a look and it seems ok this end. Is it ok there now?
Jojo