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Manual bump to ADSL2+ please?

richardp
Newbie
Posts: 7
Registered: 02-12-2011

Manual bump to ADSL2+ please?

Hi,
I raised a ticket with Plusnet support and had a reply, but I'm not really sure if my request has been actioned?  Undecided
My local exchange ( EMDESBO ) has been upgraded to 21CN WBC status. Could someone here check please if I'm in the process of being switched over from ADSL Max to ADSL2+ ? My modem is set to multi mode.
My speeds won't be fantastic but it seems that I will get a little increase from it.
Thanks very much.

Rich.
-------------------------------------------------------
my current modem figures;
Status: ShowtimeRetrain Reason: 0
Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 8128 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis:        ON
Line Status: No Defect
Training Status: Showtime

                      Down Up
SNR (dB): 10.3 27.0
Attn(dB): 25.0 17.0
Pwr(dBm): 19.8 12.2
Max(Kbps): 10272 1272
Rate (Kbps): 8128 448

8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: ADSL2+ ?

You haven't been switched yet - it takes about a week to changeover to 21CN and you will see a large increase to about 18,000kbps
richardp
Newbie
Posts: 7
Registered: 02-12-2011

Re: Manual bump to ADSL2+ please?


jeeeeeeeeeezzzzzzzz  ; Cheesy
Thank you for the info and quick reply. Made my weekend, ta.
Superuser
Superuser
Posts: 9,450
Thanks: 784
Fixes: 52
Registered: 06-04-2007

Re: Manual bump to ADSL2+ please?

If you check closed tickets on your account since you requested the change, if it has been actioned you should find a closed ticket which confirms the request together with one giving the activation date once BT have accepted the order. You will have to click the Go button after selecting an appropriate date range to see such tickets.
David
richardp
Newbie
Posts: 7
Registered: 02-12-2011

Re: Manual bump to ADSL2+ please?

will do, many thanks for the info
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Manual bump to ADSL2+ please?

HI richardp,
Doesn't look like any order was placed. I'll place one manually now for you which will complete in 7 days. I'll confirm via email/ticket once it placed.
Jojo Smiley
hitachi
Grafter
Posts: 343
Registered: 05-04-2007

Re: Manual bump to ADSL2+ please?

I put a ticket in on the 7th and have received a ticket with a change date of the 29th,early Christmas holidays ?
richardp
Newbie
Posts: 7
Registered: 02-12-2011

Re: Manual bump to ADSL2+ please?

Thank you Jo. (sorry for my delay in reply)
Today (13th December) it would seem I have been upgraded to ADSL2+. I take it there is a training period now between my modem and the exchange (10 days?)
Its syncing at 15244 (down) . Hope thats the same after 10 days. (I do have a DG834GT and have some scope to manually alter my SNR value to push a little more)

Cheers, Rich.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Manual bump to ADSL2+ please?

Hi Rich,
I have raised your profile to 13400 to allow for your new BT IP profile. You should see this increase shortly.
Jojo Smiley