Line down for over a week

[#1]

To whom it may concern,

My Internet is down now for over a week and Plusnet don't seem to want to do anything to help.  I've attached a copy of the photo I took  last night for evidence, so that Plusnet when they send my bill, I'll deduct the days I did not have internet. 

Moderator's note by Mike (Mav): Changed title to reflect issue after split to its own thread.

[#2]

Looking at the image it shows broadband working OK, but no LAN device connected to any port?  Could you check that a cable has not been dislodged please.

Have you reported a fault?

[#3]

Hi Ellen, 

I've been running diagnostics and we're seeing a potential problem with the line, can you try following the checks here please? https://goo.gl/hcHRDv 

Once that's been done we'd appreciate it if you can follow this link and send a reply to the support ticket on your account https://www.plus.net/wizard/?p=view_question&id=182240393 

When the issue has been resolved we'll arrange credit for the time without service. 

[#4]

Moderator's note:

Split to its own thread for better visibilty.

[#5]

Adam

404: Page not found – the page https://goo.gl/hcHRDv%C2%A0 does not exist.

your diagnostics link busto!

[#6]

To whom it may concern,

I've completed all the checks as per Plusnets website and I know the fault is outside the property, not within the house.  Last week Tuesday Openreach were doing some work on the cabling outside my property, the minute the closed everything up and left I had not broadband/internet. I've had this problem so many times when I was with SKY, I know what I'm talking about.   

[#7]

HI @Ellen

Thanks for getting in touch.

I can see that this is being looked after by my colleague on a ticket here. I've asked him to give you a call to discuss ASAP. 

Best wishes,

Dave

[#8]

I had same issue once after OPENREACH engineer worked on BT Pole outside.

I then drove around village & found him/ explained situation, but he wouldn't

come back & rectify his error.

Insisted I went through the BT Indian call centre to report; what a hassle.