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Questions

DJMcKenzie87
Grafter
Posts: 40
Thanks: 14
Fixes: 1
Registered: ‎12-07-2024

Questions

‎31-08-2024 6:08 PM

Hi Good Evening I hope you well and Enjoy Weekend I've got questions for you Befor I join plus.net for Broadband My connection speed was 55Meg Down and 16Meg up FTTC

Can you have a look at IP Profile on my account because is set for 38

I know my line can get up to 55Meg down Anyway Thank in advance
Plusnet Hub2WiFi Hub IPv6 Status:Enabled IPv6 network status:Enabled
IPv6 WAN detailsGlobal unicast address: AvailableGlobal unicast prefix /56 length:AvailableLink local address:AvailableRemote link local address:AvailableDNS:IPv4 only
GUI version:1.9 16_08_2022
Firmware version:v0.10.00.04201-PN
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,147
Thanks: 1,871
Fixes: 503
Registered: ‎01-01-2012

Re: Questions

‎02-09-2024 8:52 AM

Hi @DJMcKenzie87 

It looks like our systems put you on a 40/10 profile based on the estimates for your line although I can see that the line is capable of doing better.

I've placed an order to change this with our suppliers which will complete tomorrow and should get your speeds increased.

Let us know how you get on

 

As of the 1st of January 2026, I no longer work in Plusne,t so I'll be unable to assist you with any queries.
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