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Questions

DJMcKenzie87
Rising Star
Posts: 54
Thanks: 14
Fixes: 1
Registered: ‎12-07-2024

Questions

‎31-08-2024 6:08 PM

Hi Good Evening I hope you well and Enjoy Weekend I've got questions for you Befor I join plus.net for Broadband My connection speed was 55Meg Down and 16Meg up FTTC

Can you have a look at IP Profile on my account because is set for 38

I know my line can get up to 55Meg down Anyway Thank in advance
As of April 24th2026, I am now utilizing Sky Broadband, which offers full support for IPv6 addressing. Broadband Status page https://stats.uptimerobot.com/i06TwWNbhx
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,147
Thanks: 1,871
Fixes: 503
Registered: ‎01-01-2012

Re: Questions

‎02-09-2024 8:52 AM

Hi @DJMcKenzie87 

It looks like our systems put you on a 40/10 profile based on the estimates for your line although I can see that the line is capable of doing better.

I've placed an order to change this with our suppliers which will complete tomorrow and should get your speeds increased.

Let us know how you get on

 

As of the 1st of January 2026, I no longer work in Plusne,t so I'll be unable to assist you with any queries.
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