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Problem with my BB outages

Dan_the_Van
Superuser
Superuser
Posts: 4,753
Thanks: 3,059
Fixes: 144
Registered: ‎25-06-2007

Re: Problem with my BB outages

Orange suggests there is a network fault, the cause could be the within the street green cabinet or beyond.

If you are using a tablet or smart phone you need the browser to view a page as a 'Desktop site'

Three dots or line top right of the browser which when viewing a reply page should expose the attachment paperclip below the reply window.

Edit corrected a typo

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

longshanks67
Rising Star
Posts: 84
Thanks: 10
Registered: ‎29-11-2016

Re: Problem with my BB outages

After numerous phone calls with plusnet this BB problem fault is external and hard too find and fix !!! I am now informed Openreach have a senior engineer on the problem. This on and off fault has been a big problem for the whole of June and occurs intermittently at any hour even through the night. The people at Plus have been very good but Openreach haven't managed too sort it out yet. A neighbor has had a similar problem but they are with Sky,  I did load my hub 2 error log as asked for. 

 

 

jab1
The Full Monty
Posts: 24,253
Thanks: 8,623
Fixes: 367
Registered: ‎24-02-2012

Re: Problem with my BB outages


@longshanks67 wrote:

 I did load my hub 2 error log as asked for. 

 

 


Where? I can't see it.

John
longshanks67
Rising Star
Posts: 84
Thanks: 10
Registered: ‎29-11-2016

Re: Problem with my BB outages

I replied to the email sent too me adding the log as an attachment 

jab1
The Full Monty
Posts: 24,253
Thanks: 8,623
Fixes: 367
Registered: ‎24-02-2012

Re: Problem with my BB outages

Email from whom?

John