Problem accesssing Quick Books over a plusnet connection
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15-05-2023 3:28 PM
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Since last wednesday 10th May I've been unabel to access my quickbooks accounts on line using a plusnet internet connection. Spoken to quickbooks and they have confirmed they are aware of an issue connecting via plusnet. Has anyone else come across this and indeed found a fix?
Fixed! Go to the fix.
Re: Problem accesssing Quick Books over a plusnet connection
17-05-2023 12:22 PM
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Hi @snowbrother We've not come across any other examples of this on our side. I've had a look at your account and have a suggestion.
As it involves account sensitive information I've popped a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=233911720
Please have a look when you can and let me know back on here when you've responded.
Adam
Re: Problem accesssing Quick Books over a plusnet connection
18-05-2023 8:33 PM
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Re: Problem accesssing Quick Books over a plusnet connection
19-05-2023 12:31 PM
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Yeh same problem here .. Even tried a new laptop .. QB say its Plusnet
Re: Problem accesssing Quick Books over a plusnet connection
19-05-2023 2:27 PM
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Please try using a different DNS service, see if it works properly or just the same. We can then rule in or out that it’s a DNS issue.
Re: Problem accesssing Quick Books over a plusnet connection
19-05-2023 4:03 PM
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Re: Problem accesssing Quick Books over a plusnet connection
19-05-2023 5:04 PM
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Re: Problem accesssing Quick Books over a plusnet connection
22-05-2023 4:41 PM
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I have a version 1 hub so can't update the DNS. But I have discovered that oddly I can access my accounts via an iPad over a plusnet connection. The ipad was I last used to access quickbooks before it stopped working.
Re: Problem accesssing Quick Books over a plusnet connection
22-05-2023 4:42 PM
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Hi Adam
I've responded on the ticket to your suggestion
Re: Problem accesssing Quick Books over a plusnet connection
22-05-2023 6:33 PM
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Re: Problem accesssing Quick Books over a plusnet connection
22-05-2023 7:33 PM
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Hi Adam I’ve responded to the ticket
Re: Problem accesssing Quick Books over a plusnet connection
22-05-2023 7:48 PM
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Re: Problem accesssing Quick Books over a plusnet connection
23-05-2023 9:13 AM
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I've done that but still no change
Re: Problem accesssing Quick Books over a plusnet connection
23-05-2023 9:30 AM
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Cheers @snowbrother,
Does it work on none Plusnet connections? and is it only the login site affected or the whole site?
Re: Problem accesssing Quick Books over a plusnet connection
23-05-2023 9:37 AM
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It does seem to be onyl plusnet conenction as I can join over my mobile, although that is also plusnet. As I say I can log in via an ipad on a plusnet connection. I can access other parts of teh quickbooks site I just can't log in. Also if I try and contact them through the website that dosn't work either. The issue seems to be when its trying to validate its me login in or contacting them they can't confirm who I am and then it locks me out.
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