Plusnet won't lower downstream SNR!!
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Plusnet won't lower downstream SNR!!
24-09-2013 11:01 AM
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About a month ago, my broadband connection started dropping when receiving or making phone calls on my land line, tried three different micro filters- same problem. Bt Openreach came out and told me that my profile was incorrect, changed by downstream noise margin from 6db to 9 db, and capped my upstream speed to 440k. I told Plusnet support I was unhappy with this resulting loss of speed, so another engineer was sent out who changed the connections at the telephone pole and cabinet, because he saw slight noise spikes with his equipment. He said that the only way to find out if this work had sorted my problem would be to do a 21CN reset, which would return me to 6db downstream SNR. Plusnet support have finally uncapped my upstream speed, but are refusing to lower my downstream SNR because they say it will result in an unstable line and that my line has been 'over performing' for the past three years!! I previously had an IP Profile of 11meg, which is now 9meg. Any ideas what I could do now? Thanks in advance.
Re: Plusnet won't lower downstream SNR!!
24-09-2013 11:08 AM
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Quote from: diggler my broadband connection started dropping when receiving or making phone calls
Quote from: diggler Openreach came out and told me that my profile was incorrect, changed by downstream noise margin from 6db to 9 db
Two very, very different things being conflated there (by them, I mean, not by you).
Re: Plusnet won't lower downstream SNR!!
24-09-2013 11:20 AM
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Re: Plusnet won't lower downstream SNR!!
24-09-2013 11:38 AM
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I'm sorry if you feel that we've refused that to you, whilst I'm unsure what's caused the degradation that led to a 6db being unsustainable but we did see that it resolved the issue and we simply don't want to see you having issues with your service.
If you wish we can try resetting it back to 6db as long as you are aware that risk is involved because it's likely to cause disconnection issues again.
Re: Plusnet won't lower downstream SNR!!
24-09-2013 11:42 AM
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Yes, I would like to try the connection at 6db to see if the disconnects still occur. Can the SNR be raised to 9db again if they do? Thanks again.
Re: Plusnet won't lower downstream SNR!!
24-09-2013 11:55 AM
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Re: Plusnet won't lower downstream SNR!!
24-09-2013 12:18 PM
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Re: Plusnet won't lower downstream SNR!!
25-09-2013 10:55 AM
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Re: Plusnet won't lower downstream SNR!!
25-09-2013 11:24 AM
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I've just submitted the reset to 6db
Leave it there for a few days and see how things go, if it needs to be reverted we can change it back to 9db for you.
Adam
Re: Plusnet won't lower downstream SNR!!
25-09-2013 1:25 PM
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Re: Plusnet won't lower downstream SNR!!
25-09-2013 1:55 PM
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You won't be able to find out what's gone on and PlusNet won't be able to do anything about it for you...
But the sync speed would be higher.
Re: Plusnet won't lower downstream SNR!!
27-09-2013 1:03 PM
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Re: Plusnet won't lower downstream SNR!!
28-09-2013 9:22 AM
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Re: Plusnet won't lower downstream SNR!!
28-09-2013 9:41 AM
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It looks like they will need to try again as the system hasn't done it
Re: Plusnet won't lower downstream SNR!!
28-09-2013 9:52 AM
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