Plusnet website not reporting usage correctly 4/8 on

[#1]

As I'm not using any bandwidth can I cancel my direct debit? 

[#2]

Quote from: Matt

@waynepyrah - looks like there's a problem affecting the display of usage on your account. As you're on Unlimited I hope it's not causing any issues for you, unfortunately as yet we can't really advise of a time and date for the fix though. Problem ID is 76176 for reference.

Cheers thanks for the update
Just nice to know what Im using

[#3]

Almost 4 months on and still not resolved. Is there a timescale for a resolution?

[#4]

TTT

[#5]

Hi beetnik, sorry about the lack of response. I guess you've tried disconnecting and reconnecting to the service and it's made no difference?

[#6]

Quote from: Matt

@waynepyrah - looks like there's a problem affecting the display of usage on your account. As you're on Unlimited I hope it's not causing any issues for you, unfortunately as yet we can't really advise of a time and date for the fix though. Problem ID is 76176 for reference.

Can you let us know a) when that ticket was created (I understand it is a PN internal ticket so we can't see it, and b) when you intend to get to it.
Thanks

[#7]

Yes, it is an internal problem - it's not currently being investigated and we don't know when it will be as it depends on the workstack for our development team and how other issues are prioritised/whether other issues come in. It was raised in August last year.

[#8]

It's now 14 months since this was raised as an issue and it's still not resolved. Is there any chance of it being investigated?

[#9]

Hi beetnik,
I've just checked the original problem for you. Though it had been closed, my colleagues re-opened it sometime since. As yet, I'm afraid I do not have any times scale for a complete fix.
Tony

[#10]

Beetnik,
Can you confirm that the user name in your router configuration is user@plusdsl.net and not user@plus.net ?
This has been known to foul up usage reporting.

[#11]

Quote from: Townman

Beetnik, Can you confirm that the user name in your router configuration is user@plusdsl.net and not user@plus.net ? This has been known to foul up usage reporting.

Yes, plusdsl, and has been since I last configured the router which is many moons ago. And, yes, the problem still persists.  
So well over a year now...