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Plusnet website not reporting usage correctly 4/8 on

OnFire
Grafter
Posts: 39
Registered: 15-06-2013

Plusnet website not reporting usage correctly 4/8 on

For me since Saturday my usage is showing as 0.00GB, when I have definitely been using some data.
Please could Plusnet sort this out.
adie:green added date to subject to give it more meaning
25 REPLIES
Moderator
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Registered: 11-01-2008

Re: Plusnet website not reporting usage correctly 4/8 on

i'm not showing any usage for today.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Mayfly
Pro
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Re: Plusnet website not reporting usage correctly 4/8 on

Neither am I and yesterday only showing something 58 Mb which I would have thought was a bit low too.
Community Veteran
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Registered: 11-08-2007

Re: Plusnet website not reporting usage correctly 4/8 on

My VMBU shows lower than expected on Saturday 3rd during 'peak' time, then shows zero ever since.
Community Veteran
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Registered: 15-06-2007

Re: Plusnet website not reporting usage correctly 4/8 on

broke again here
Moderator
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Re: Plusnet website not reporting usage correctly 4/8 on

getting some usage showing today.

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Moderator
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Re: Plusnet website not reporting usage correctly 4/8 on

Mine always shows normal usage during these periods Undecided Smiley

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Community Gaffer
Community Gaffer
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Re: Plusnet website not reporting usage correctly 4/8 on

Usage showing now?
Kelly Dorset
Broadband Service Manager
Community Veteran
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Registered: 11-08-2007

Re: Plusnet website not reporting usage correctly 4/8 on

Yes, usage has started to appear.
waynepyrah
Grafter
Posts: 57
Thanks: 2
Registered: 06-04-2007

Re: Plusnet website not reporting usage correctly 4/8 on

mine has shown nothing for a good few weeks now
OnFire
Grafter
Posts: 39
Registered: 15-06-2013

Re: Plusnet website not reporting usage correctly 4/8 on

My usage is now being recorded, although Saturday and Sunday are still blank.
Luzern
Seasoned Pro
Posts: 3,381
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Registered: 31-07-2007

Re: Plusnet website not reporting usage correctly 4/8 on

One thought for those who are on limited packages is this. What would happen if the records were retrospectively reconstructed for a previous month, and excess usage detected? Would PN attempt to make a late claim?
I am glad to be on unlimited, that making usage of merely a matter of information at msot times.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Plusnet website not reporting usage correctly 4/8 on

@waynepyrah - I'll get someone to look into that, you've reconnected since your last billing date so usage should definitely be showing. I'll update as soon as I hear anything.
@lucerne - our standard practice is to disregard periods that are uncertain and if usage is added to a previous month and we've already billed for that month there certainly wouldn't be any retrospective charges added.
Luzern
Seasoned Pro
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Re: Plusnet website not reporting usage correctly 4/8 on

That's assuring for those who might have some concerns. Smiley
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Plusnet website not reporting usage correctly 4/8 on

@waynepyrah - looks like there's a problem affecting the display of usage on your account. As you're on Unlimited I hope it's not causing any issues for you, unfortunately as yet we can't really advise of a time and date for the fix though. Problem ID is 76176 for reference.