Plusnet please help!
Thats good to hear Jojo 
but does this mean that the router is going to have to stay connected directly to the master socket indefinitely? Its usually run on an extension cable because the router needs to be upstairs, do you think if I moved it back it would just become unstable and the speeds would drop again? 
but does this mean that the router is going to have to stay connected directly to the master socket indefinitely? Its usually run on an extension cable because the router needs to be upstairs, do you think if I moved it back it would just become unstable and the speeds would drop again?
Extending the telephone socket to router cable is frequently bad news.
In addition to knowdice's questions, when you had the router on the extension where did you have telephones (or anything else) plugged in to the telephone line?
If you got hold of a long ethernet cable to provide connectivity upstairs it would be far better. CAT 5e ethernet cable can safely go up to 100 meters without causing any problems (conversely 2M of telephone extension can cause problems as they are frequently not very good quality). If you need multiple connections upstairs consider something like this or if you need wireless upstairs something like this (wireless b/g/n + 4 spare Ethernet 10Base-T/100Base-TX - RJ-45 ports).
In addition to knowdice's questions, when you had the router on the extension where did you have telephones (or anything else) plugged in to the telephone line?
If you got hold of a long ethernet cable to provide connectivity upstairs it would be far better. CAT 5e ethernet cable can safely go up to 100 meters without causing any problems (conversely 2M of telephone extension can cause problems as they are frequently not very good quality). If you need multiple connections upstairs consider something like this or if you need wireless upstairs something like this (wireless b/g/n + 4 spare Ethernet 10Base-T/100Base-TX - RJ-45 ports).
HI xRainex,
It would definitely be better to leave the router downstairs and run an ethernet up in that case. What's the extension cable you have plugged into the filter for?
Jojo
It would definitely be better to leave the router downstairs and run an ethernet up in that case. What's the extension cable you have plugged into the filter for?
Jojo
I assume that the phone you have is a cordless phone with two handsets. The master which plugs in to the filter in the socket downstairs and the second one upstairs. We have seen odd problems with cordless (DECT) phones where double filtering makes an improvement, but run as you are with the router downstairs to see how things are before we consider that possibility.
Yowie! I don't like that at all.
The other possibility if you only need connectivity for one device upstairs is a pair of Homeplugs which extend the ethernet over your electricity ring main. That would remove the need for a wire going up the stairs. E.g. http://www.ebuyer.com/search?page=1&sort=pricelow&limit=10&q=homeplugs&filtermfr=143
Quote from: xRainex I'm just extending the RJ11 cable and I think its roughly 25 metres long.
Yowie! I don't like that at all.
Quote from: xRainex So should I just leave the router downstairs and buy an ethernet to run up to the Xbox?
The other possibility if you only need connectivity for one device upstairs is a pair of Homeplugs which extend the ethernet over your electricity ring main. That would remove the need for a wire going up the stairs. E.g. http://www.ebuyer.com/search?page=1&sort=pricelow&limit=10&q=homeplugs&filtermfr=143
Thanks for the suggestions jelv 
the Homeplugs look really good, but we've just decided to leave the router downstairs and buy a wireless adapter for the Xbox. The connection seems a lot more stable now with the router being plugged into the master socket, if its left like this from now on can I expect my speeds to increase a little more?
the Homeplugs look really good, but we've just decided to leave the router downstairs and buy a wireless adapter for the Xbox. The connection seems a lot more stable now with the router being plugged into the master socket, if its left like this from now on can I expect my speeds to increase a little more?
I would think so. When Jojo has seen your connection stay absolutely stable for around 3 days she will probably request the removal of the banding. That may lift your sync speed to 3000 or more.
Awesome, thanks for all your help, its very much appreciated.
Hi xRainex,
The line's still dropping. If you've followed all the tips in the troubleshooting guide then I suggest raising a fault.
Jojo
The line's still dropping. If you've followed all the tips in the troubleshooting guide then I suggest raising a fault.
Jojo
Yeah I tried everything in the guide, the router is still plugged into the master socket, I had to disconnect it once today when I was moving it around to a new permanent position downstairs but it sucks to hear the connection is no better
Guess I'll be raising a fault. Thanks Jojo
Guess I'll be raising a fault. Thanks Jojo
Sorry couldn't help any further but there comes a point where it's not so simple and it has to go to the faults team. I'm sure we'll get it sorted though!
Thats okay its not your fault I'll remain hopeful that the faults team can help me out. Thanks for all your help though Jojo.
I'll remain hopeful that the faults team can help me out. Thanks for all your help though Jojo.
Since my last post interleaving has been turned on for my line and the stability seems to be a lot better now, not noticing any disconnections so far but I've been away for the last 4 days so not 100% sure its been fine, router uptime displays 4 days so I'm assuming alls been well. However the speed still isn't very good a quick speedtest got this
Is there no way to improve it or am I stuck with this speed forever?
a quick speedtest got thisIs there no way to improve it or am I stuck with this speed forever?