Plusnet outage

[#1]

I've just noticed that I also lost connection in the early hours. Come on PN, please tell us what the h*ll is happening.

[#2]

I believe that last nights issues will be due to BT wholesale maintenance.
See http://www.plus.net/supportpages.html?a=2
PN use the BT Colindale, BT Faraday, Stepney & BT Colombo nodes to connect into the BT Wholesale network.
Thus, whenever BT perform maintenance on those nodes PN customers can be disconnected.
Richard
EDIT to include Stepney.

[#3]

http://usertools.plus.net/status/archive/1409579961.htm
If you lose PPP at that sort of time of the morning it's usually due to maintenance.

[#4]

Any news on why the major Plusnet outage last week?
It'd be reassuring they know what caused it / what has been done to prevent it from reoccurring!

[#5]

My connection has been very slow over much of today and yesterday.
In fact it's been a bit flaky ever since the outage.
I don't want to report a fault if this is a system-wide problem.

[#6]

@ Bookworms - Is it FTTC or ADSL? If ADSL, can you post your line stats from your router?
@ Justin7 - Hopefully, Kelly will give an update.

[#7]

Thanks Andy, I am curious to read what caused the outage.
Thankfully the connection has remained stable since.

[#8]

Quote from: AndyH

@ Bookworms - Is it FTTC or ADSL? If ADSL, can you post your line stats from your router?

ADSL.
Here you are (I'm guessing these are not great):
--------------------------------------------
Product Name: TG585 v8
Software Release: 8.2.7.8

DSL Connection
Link Information

Uptime: 0 days, 10:41:46
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 856 / 9,048
Bandwidth (Up/Down) [kbps/kbps]: 920 / 6,488
Data Transferred (Sent/Received) [MB/MB]: 24.96 / 166.36
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 24.0 / 41.5
SN Margin (Up/Down) [dB]: 4.0 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 327,678 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 466,870 / 0
FEC Errors (Up/Down): 39,072 / 0
CRC Errors (Up/Down): 1,923 / 448,220
HEC Errors (Up/Down): 507 / 1,721,198
---------------------------------------
Most of the time the connection feels stable enough but every so often things crawl to a halt.
The interface of the router is quite sluggish at the best of times.

[#9]

I don't mean to hijack the thread, but I'd be grateful if someone could comment on the above stats.
To my untrained eye they look quite bad.

[#10]

The speed isn't bad for your connection but it's with a Target SNRM of 9dB by the looks of it, so could be better. The ES & CRC errors are not good, in fact bad and will be slowing your throughput a lot, and are probably the cause of drops and raised Target SNRM.
Can I suggest you start your own thread on this board and post the latest stats, also run  the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post them (no need to grab an image). Also your Current Line speed (Login required) but don't post your phone number!

[#11]

Cheers, I'll start a new thread later.
I only posted here because I thought the slowdowns in my connection might be related to the more general recent outage.

[#12]

No problem

[#13]

PlusNet Guys - Any news on what has been done to prevent another outage?

[#14]

It would be really nice if we could have an explanation of what really happened.

[#15]

Last time I think details turned up on theregister.co.uk before anything was said here.