Plusnet outage
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Re: Plusnet outage
02-09-2014 6:55 AM
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Re: Plusnet outage
02-09-2014 7:42 AM
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See http://www.plus.net/supportpages.html?a=2
PN use the BT Colindale, BT Faraday, Stepney & BT Colombo nodes to connect into the BT Wholesale network.
Thus, whenever BT perform maintenance on those nodes PN customers can be disconnected.
Richard
EDIT to include Stepney.
Re: Plusnet outage
02-09-2014 1:16 PM
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If you lose PPP at that sort of time of the morning it's usually due to maintenance.
Re: Plusnet outage
05-09-2014 8:19 PM
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It'd be reassuring they know what caused it / what has been done to prevent it from reoccurring!
Re: Plusnet outage
05-09-2014 8:55 PM
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In fact it's been a bit flaky ever since the outage.
I don't want to report a fault if this is a system-wide problem.
Re: Plusnet outage
05-09-2014 10:23 PM
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@ Justin7 - Hopefully, Kelly will give an update.
Re: Plusnet outage
05-09-2014 10:33 PM
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Thankfully the connection has remained stable since.
Re: Plusnet outage
06-09-2014 2:25 AM
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Quote from: AndyH @ Bookworms - Is it FTTC or ADSL? If ADSL, can you post your line stats from your router?
ADSL.
Here you are (I'm guessing these are not great):
--------------------------------------------
Product Name: TG585 v8
Software Release: 8.2.7.8
DSL Connection
Link Information
Uptime: 0 days, 10:41:46
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 856 / 9,048
Bandwidth (Up/Down) [kbps/kbps]: 920 / 6,488
Data Transferred (Sent/Received) [MB/MB]: 24.96 / 166.36
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 24.0 / 41.5
SN Margin (Up/Down) [dB]: 4.0 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 327,678 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 466,870 / 0
FEC Errors (Up/Down): 39,072 / 0
CRC Errors (Up/Down): 1,923 / 448,220
HEC Errors (Up/Down): 507 / 1,721,198
---------------------------------------
Most of the time the connection feels stable enough but every so often things crawl to a halt.
The interface of the router is quite sluggish at the best of times.
Re: Plusnet outage
06-09-2014 3:30 PM
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To my untrained eye they look quite bad.
Re: Plusnet outage
06-09-2014 3:42 PM
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Can I suggest you start your own thread on this board and post the latest stats, also run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post them (no need to grab an image). Also your Current Line speed (Login required) but don't post your phone number!
Re: Plusnet outage
06-09-2014 3:46 PM
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I only posted here because I thought the slowdowns in my connection might be related to the more general recent outage.
Re: Plusnet outage
06-09-2014 3:53 PM
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Re: Plusnet outage
10-09-2014 9:57 PM
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Re: Plusnet outage
10-09-2014 10:13 PM
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Re: Plusnet outage
10-09-2014 10:25 PM
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