cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet changing after 10pm to American version of websites

ricandleesa
Newbie
Posts: 3
Registered: 03-04-2014

Plusnet changing after 10pm to American version of websites

Two nights running after 10 pm we have found both our iPad and laptops have been switched to American versions of both websites and netflix etc.  Netflix got us to reboot (after removing the phone line from the wall) and it worked.  Th next night come 10pm it switches again.  After nearly an hour on hold got through to someone who was less than helpful who claims it is something we have done (changed no settings and was watching a damn programme when it did it this evening).  After that less than helpful response I have now found oh here someone who had the same problem last night on the next page.  Clearly a plusnet problem then that they can't be bothered to sort.  Since moving from talktalk last year I have found the level of service to be shocking.  Slow speeds, cuts out when it feels like it etc.  I shall be going back to talktalk at this rate. 
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,101
Thanks: 426
Fixes: 5
Registered: 04-04-2007

Re: Plusnet changing after 10pm to American version of websites

It's not you, it's us.  Someone will pick this up tomorrow and explain.
Kelly Dorset
Broadband Service Manager
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet changing after 10pm to American version of websites

Already picked up and explained on Ticket: 83775332 Smiley
Chris Pettitt
Cloud Environments Engineer
ricandleesa
Newbie
Posts: 3
Registered: 03-04-2014

Re: Plusnet changing after 10pm to American version of websites

Yes Chris ^^^ did explain and thank god for him is all I can say.  Very professional, honest and got straight to the crux of the issue.  That's the sort of customer service that deserves a nice happy customer bonus/pay rise  Smiley. Will see tonight if it does it again.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet changing after 10pm to American version of websites

Thanks! Cheesy
If you have any issues tonight, you can PM on here and I'll get back to you as soon as I can Smiley
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Plusnet changing after 10pm to American version of websites

The ARIN database is still showing BT's Infonet as the owner for the range 146.200.0.0 - 146.200.255.255.
http://whois.arin.net/rest/nets;q=146.200.90.183?showDetails=true&showARIN=false&ext=netref2
(Apologies if this is not related to the OPs issue)