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Plusnet Extra Fibre question

tonka
Grafter
Posts: 107
Registered: 31-07-2007

Plusnet Extra Fibre question

I have just changed over to the new package and have been informed i have been connected to it today,i know when i do tests it is effected by people using it more on Saturday night etc etc but have not seen much of a speed increase,is there anything i need to do like re-boot the router or do i wait for it to increase gradually ?
14 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet Extra Fibre question

Run the BT speedtest and report the full results http://speedtester.bt.com/ Diagnostic Test
tonka
Grafter
Posts: 107
Registered: 31-07-2007

Re: Plusnet Extra Fibre question

Done test it gone up slightly but is a bit later so expect it.


1. Best Effort Test: -provides background information.
Download Speed
61.64 Mbps

0 Mbps 77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 61.64 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
15.54 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.54Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


 



Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet Extra Fibre question

I had assumed that you moved from the 40/10 package to the 80/20 but if those results are more or less what you had on the old package you must have been on 80/20 so why would you expect a change
tonka
Grafter
Posts: 107
Registered: 31-07-2007

Re: Plusnet Extra Fibre question

I have moved from the 40/10 package to the 80/20.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Plusnet Extra Fibre question

What does https://portal.plus.net/my.html?action=stable_rate say for your current line speed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
tonka
Grafter
Posts: 107
Registered: 31-07-2007

Re: Plusnet Extra Fibre question

Estimated line speed:
    60Mb (Accurate to within +/- 1Mbit) - Checked on 2012-08-21 19:43:05
Current line speed:
    78 Mb
bit confusing.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Plusnet Extra Fibre question

That won't be causing your speedtest result being way below your IP Profile.
How do you connect to the router, wired or wireless?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
tonka
Grafter
Posts: 107
Registered: 31-07-2007

Re: Plusnet Extra Fibre question

Router is wired.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Plusnet Extra Fibre question

Hi tonka,
As you have only just gone over to our 80/20 product, we have set your profile to 78MB/s to allow the maximum speed that your line can support, this will alter once we establish what your line speed will run at.
Your estimated line speed is 60.7MB/s so your speed result at the time you ran it appear to be OK.
Are your speeds fluctuating? If so by how much?
Chris
Community Veteran
Posts: 1,412
Thanks: 4
Registered: 29-01-2009

Re: Plusnet Extra Fibre question

The BT Speedtester shows that your downstream IP profile is 77.43Mbps and your upstream IP profile is 20Mbps. Those are the maximum numbers you can expect to see on an 80/20 service, which shows that your modem is synchronised at the highest possible speed.
When synchronised at these levels, then the highest speeds I usually see (at speedtest.net) are between 73 and 75Mbps downstream and 16Mbps upstream.
The BT Speedtester just doesn't ever seem to give high results consistently, especially on downstream.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
tonka
Grafter
Posts: 107
Registered: 31-07-2007

Re: Plusnet Extra Fibre question

Quote from: chrispurvey
Hi tonka,
As you have only just gone over to our 80/20 product, we have set your profile to 78MB/s to allow the maximum speed that your line can support, this will alter once we establish what your line speed will run at.
Your estimated line speed is 60.7MB/s so your speed result at the time you ran it appear to be OK.
Are your speeds fluctuating? If so by how much?
Chris

they are fluctuating but not too bad only 5 to 10 or so
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Plusnet Extra Fibre question

Are you using a wired or wireless connection? Everything on your connection that I have checked is running perfect at the moment.
tonka
Grafter
Posts: 107
Registered: 31-07-2007

Re: Plusnet Extra Fibre question

I am using a wired connection.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Plusnet Extra Fibre question

Just making sure nothing was interfering with a wireless connection. Your profile and line are remaining very stable and behaving how they should.
I would suggest to monitor your connection and if it was to drop lower or you notice any pattern to the times them to make a note of these.