cancel
Showing results for 
Search instead for 
Did you mean: 

Is there any throttling on the fiber extra service?

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Is there any throttling on the fiber extra service?

Now that my exchange has been enabled (yesterday) and my order has been placed I am wondering the following:-
Is there any throttling on fiber like there has been on unimited?
Should I see an order in my "orders" I only see one for a router, but I have had an appointment confirmation email for next month's visit.
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Is there any throttling on the fiber extra service?

yes but it is very limited
this is up to date http://usergroup.plus.net/prodcomp1.php
Moderator
Moderator
Posts: 18,584
Thanks: 1,856
Fixes: 234
Registered: 11-01-2008

Re: Is there any throttling on the fiber extra service?

Your appointment should be on a closed ticket, has it been confirmed yet?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Is there any throttling on the fiber extra service?

Thanks Jim so very little throttling, however the graph is quite hard to read with the twits in the middle of it.
@dvorak the closed tickets show the change/email and this
Quote
An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 04/10/2012.

Which is the day AFTER I am due to switch to fibre, and I didn't think unlimited was available on 21C anyway,
Moderator
Moderator
Posts: 18,584
Thanks: 1,856
Fixes: 234
Registered: 11-01-2008

Re: Is there any throttling on the fiber extra service?

I noticed with my 80/20 move that the order was due to complete the day after I was told it would and actually did, so on that (very scientific basis Wink ) sounds about right.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Is there any throttling on the fiber extra service?

Ah but 21cn is happening this month as well. (Due on 30th as was the fibre but it went available 2 days ago)
Moderator
Moderator
Posts: 18,584
Thanks: 1,856
Fixes: 234
Registered: 11-01-2008

Re: Is there any throttling on the fiber extra service?

Fibre still comes under 21CN, tickets on my account talk about provisioning of 21CN product.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

LukeAger
Grafter
Posts: 121
Thanks: 5
Registered: 15-02-2012

Re: Is there any throttling on the fiber extra service?

Hi Hairy Biker. It seems odd for you to receive notice for an 21cn upgrade while you have an order to Fibre going through. Could you Pm me your username to check your order for you.
Thanks