Although I rarely post on these forums now, I used to quite a bit some years ago. Ive been a customer of Plusnets for about a decade now. Ive had my moments when Iv ranted and raved about something not being right - I remember visiting the PN offices with some customers a few years ago for a round table discussion with the PN staff (before the days of BT ownership). Show me another ISP that has done that.
While Ive moaned about issues, and always thought the grass is greener on the other side - I adjusted my downloading habbits, and actually found that doing most of the downloading at night suits me fine.
Plus - and heres the big one for me... Ive only ever recently posted here when Ive had a problem with my connection - and in the last couple of days Ive been reminded why I havent gone anywhere else.
The support.
To be called by somebody from the UK, who understands the problem, doesnt treat you like a number and has a friendly attitude, is worth more than going on an unlimited package with another supplier.. I have dealt with my fair share of call centres that are offshore, and while I am sure they may do a decent enough job for whatever company is employing them, "decent enough" is not a patch on what Ive just experienced.
My problem still persists. Ive no idea if the engineer visit tomorrow will fix it, but Im already in a better mood than I would have been if some chap in an offshore centre with a name he picked out of a bucket** called me with that typical disinterested tone. If it were a choice between unlimited products and UK based knowledgable staff, Ill pick the staff and download overnight thanks.
** I used to work for a company that managed IT accounts for large corporates, and some of the helpdesks we offshored to Kuala Lumpur, and thats is exactly what they did - english boys names in one bucket, english girls names in another, and they made thos people pick a "telephone name", How humiliating and ruddy degrading in my eyes. I was glad I left such a company.
