PlusNet Profile with 21CN
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PlusNet Profile with 21CN
07-05-2012 12:40 PM
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Can I display my Plusnet profile?
Is there any way that I can force an update?
Re: PlusNet Profile with 21CN
07-05-2012 1:08 PM
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...and no, no one knows how it is working is probably the best answer.
So,
The BT IP profile is always set to 88.2% of the sync speed immediately at sync/resync connection.
the Plusnet profile is mean't to follow the BT IP setting.
....except there seems to be a problem.
It depends on when/if/whether Plusnet get the updated figures from the BT system - which obviously means a delay in any Plusnet profile update being applied to the individual's account.
On some it appears the updates are not working properely - or at all.
For some it appears the profiles drop in response to a reduced sync - but don't rise in response to an increase in sync.
In these cases the user has to raise a question on this thread to get it updated or alternatively raise a ticket.
http://community.plus.net/forum/index.php/topic,101517.224.html
You can view your current plusnet profile here
https://portal.plus.net/my.html?action=data_transfer_speed
As to why this is not working as it should - good question to which Plusnet don't know the answer as it lies in why is the BT system not updating Plusnet with the required data as and when it changes for the user.
I have no idea even if it is/was working what is the expected time lag between the sync event occuring at your router and the Plusnet profile being altered - I have heard mention on here 12 hours.
Re: PlusNet Profile with 21CN
07-05-2012 1:24 PM
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Re: PlusNet Profile with 21CN
07-05-2012 3:53 PM
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Re: PlusNet Profile with 21CN
07-05-2012 3:57 PM
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They do someone posted the reason (I can't find it) and I believe it has been fixed as it was down to a spurious character in the automatic report
Quote from: x47c As to why this is not working as it should - good question to which Plusnet don't know the answer as it lies in why is the BT system not updating Plusnet with the required data as and when it changes for the user.
Re: PlusNet Profile with 21CN
07-05-2012 4:17 PM
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correct me if I'm wrong
Re: PlusNet Profile with 21CN
07-05-2012 4:45 PM
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You weren't wrong
Re: PlusNet Profile with 21CN
07-05-2012 4:47 PM
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@machare
Run the BT Diagnostic Tester, the BT IP profile should be 88.2% of your connection (sync) speed as shown by the tester.
The Current Line speed at the Member centre should match, as stated, post in the thread quoted in reply #1 if it needs a nudge.
If the BT IP profile isn't 88.2% of the sync speed for some reason, post about a stuck bRAS profile, you may need to raise a fault.
Re: PlusNet Profile with 21CN
07-05-2012 6:00 PM
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Quote from: Anotherone It's to do with BT Delta reports not arriving ( or in a timely manner) I believe, and this has been an ongoing issue since the BT IP profiling was changed last year.
For all ISPs or just Plusnet?
Re: PlusNet Profile with 21CN
07-05-2012 6:44 PM
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Re: PlusNet Profile with 21CN
07-05-2012 8:39 PM
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Thanks for all the replies.
Re: PlusNet Profile with 21CN
07-05-2012 8:52 PM
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Re: PlusNet Profile with 21CN
07-05-2012 9:26 PM
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Quote from: machare If a Plusnet team member reads this please would note that my bRAS profile appears to be stuck as it does not match my BT IP profile which is indeed 88.2% of the sync speed.
Thanks for all the replies.
Just to clartify as my earlier post wasn't clear enough, a stuck bRAS profile on 21CN is when the BT IP profile is not 88.2% of the sync speed.
When your PN Current Line speed doesn't match the BT IP profile, that's because the Plusnet one hasn't updated and it's best to post in this thread http://community.plus.net/forum/index.php/topic,101517.224.html in the normal course of events, however a Plusnet rep has picked it up for you.
Re: PlusNet Profile with 21CN
07-05-2012 10:47 PM
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Re: PlusNet Profile with 21CN
07-05-2012 10:52 PM
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Quote from: Anotherone Just to clartify as my earlier post wasn't clear enough, a stuck bRAS profile on 21CN is when the BT IP profile is not 88.2% of the sync speed.
When your PN Current Line speed doesn't match the BT IP profile, that's because the Plusnet one hasn't updated and it's best to post in this thread http://community.plus.net/forum/index.php/topic,101517.224.html in the normal course of events, however a Plusnet rep has picked it up for you.
Thanks - You are quite right I must remember to read carefully.
And thanks to Chris Pettit for updating my profile.
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