Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
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Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 1:24 AM
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Quote Am I likely to notice the work?
The routing of certain traffic may be briefly interrupted, however it's very unlikely that this will be noticed by any of our customers.
Is there anything else I need to know?
No.
I lost connection sometime after midnight and spent ages attempting router & PC reboots and all other fault-finding I could think of and finally found that the DNS Servers were not resolving.
Rang Sheffield to hear a recorded notice that some users will have lost connection till 7am.
I wonder why this is not in the service status?
Cheers
Edit: Currently connected via my mother's Sky account
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 1:30 AM
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Would have been nice to have had a better heads-up tho. Thought it was just me messing things up
-- gyre --
Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 5:42 AM
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Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 6:20 AM
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Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 6:23 AM
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Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 6:48 AM
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Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 7:07 AM
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Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 7:18 AM
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In my case, I was messing about with DNS caching on the local network and assumed it was something I'd done for a bit.
Did test the fall-over decisions I'd made between the 2 wan connections tho.
-- gyre --
Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 8:40 AM
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Unfortunately it wasn't the maintenance we posted about that caused the disconnections, there was a period of unrelated maintenance on the Wholesale network overnight. We missed the briefing advising of this and therefore didn't post it to service status, many apologies for that. I'm going to get my head together with the team later and try and come up with a better way of handling the emails for planned wholesale outages so we can ensure they are posted to service status.
Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 8:47 AM
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adie:quote
Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 9:15 AM
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Quote from: Chris Unfortunately it wasn't the maintenance we posted about that caused the disconnections, there was a period of unrelated maintenance on the Wholesale network overnight. We missed the briefing advising of this and therefore didn't post it to service status, many apologies for that. I'm going to get my head together with the team later and try and come up with a better way of handling the emails for planned wholesale outages so we can ensure they are posted to service status.
Are you going to post a retrospective announcement to explain what happened to people who lost connection overnight?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 9:44 AM
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Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 9:58 AM
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Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 10:09 AM
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Connected at 9:30 but seemed SLOOOOw
PN speed test shows 2.7M - I usually get 12-13Mb
PN profile is 3000!!!!!! instead of the 14000 it has been.
BT speedtest won't run! - again so I can't check BT profile
CS say there's 'something wrong their end' but it might be a faulty router They'll raise a fault and the faults team will contact me.
Oh, NO, not AGAIN - the last fault took months to sort out
The questions I was asking CS was "Why has my profile dropped so dramatically (75%+)after one service outage" and "How long for profiles to recover?"
Neither question has been answered.
Any ideas? All help gratefully received
Cheers, Terry
Re: Planned Transit Maintenance - Tuesday 12th October Midnight-6.00am
12-10-2010 10:13 AM
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Your slow speeds are completely unrelated to last night, your profile dropped down on the 29th September to 3000 and rose back to 13000 yesterday. I've matched the profile on our side up to 13000 so if you log into your router and disconnect/reconnect you should be back to normal speed.
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- Re: Planned Transit Maintenance - Tuesday 12th Oct...