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IP Profile increase

Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

IP Profile increase

Hi,
Anyway or chance to increase my IP profile? Current line speed is..
- 3500 (Sync Speed - 4000 kbps to 4512 kbps, Up to 3.5 Mbps)
Modem Status - Connected (Wireless)
DownStream Connection Speed - 3029 kbps (379kB/s) 319 kbps (39.9kB/s)
UpStream Connection Speed - 319 kbps (39.9kB/s)
With Sky broadband before we moved to plusnet ours was..
- 6500 (Sync Speed - 7392 kbps to 7936 kbps, Up to 6.5 Mbps)
How could it become half the speed we got with Sky?
20 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: IP Profile increase

Hi Barrytrcy,
Your line profile at our end actually matches the BT one which is set at 1250kbps. You've been online 2 days so its due to reset sometime tomorrow which is when your profile should become more appropriate to your sync sped, which at the moment is 6848kbps, you you should be on a 6mb profile within 24 hours. Give support a shout if not.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

Re: IP Profile increase

Thanks for your fast reply and info.
Will reply in 24 hours.  Smiley
Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

Re: IP Profile increase

Still no increase in speed. My current line speed is still 3500.
Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

Re: IP Profile increase

Give support a shout?
So they can ask the same things over and over, already been through it, made no difference. I do not understand why plusnet halved my speed.
Community Veteran
Posts: 4,821
Thanks: 117
Fixes: 23
Registered: 14-07-2009

Re: IP Profile increase

It's not Plusnet as such.  You are now at the mercy of BT's automated Dynamic Line Management system, which is a law unto itself.
Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

Re: IP Profile increase

Ok so nothing can be done to increase my speed?
It seems ever since I created this thread my speed has slowly began getting slower not faster.
Down: 1374 kbps (172kB/s)   Up: 362 kbps (45.3kB/s)
It would be nice to see plusnet comment on this...
Router Stats:
Link Information

Uptime: 0 days, 11:53:30
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4,384
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 15.0 / 37.0
SN Margin (Up/Down) [dB]: 15.0 / 6.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 17 / 0
Loss of Signal (Local/Remote): 4 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 2,390 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 70,384
HEC Errors (Up/Down): 0 / 17,776
dick:quote
Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

Re: IP Profile increase

.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile increase

Hi Barrytrcy,
Both BT & PN profiles are now 3500, what speeds are you getting now?
Jojo Smiley
Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

Re: IP Profile increase

Down: 3171 kbps (396kB/s)  Up: 342 kbps (42.8kB/s)
It has increased but is still halve of what I was getting on Sky broadband. My current line speed has always been 3500, any chance in increasing it?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile increase

Hi Barrytrcy,
After running a line test I would definitely expect you to get better than that. Would you like me to reset your training period for you? This may sort it out.
Jojo Smiley
Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

Re: IP Profile increase

Please do. Speed seems to have decreased, youtube and other sites couldn't load.
Do we need to do anything on our end?
dick:quote
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile increase

Hi Barrytrcy,
You shouldn't need to do anything your end. I'll place the order now for you and post back once it's complete.
Jojo Smiley
Barrytrcy
Grafter
Posts: 73
Registered: 17-04-2010

Re: IP Profile increase

Thanks.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile increase

Hi Barrytrcy
Ok, that's complete now so I'll run a line test before I go home and see what I get.
Jojo Smiley