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Ping spikes at 1000ms or rest at 180ms

Gem1
Grafter
Posts: 26
Fixes: 1
Registered: ‎15-08-2017

Ping spikes at 1000ms or rest at 180ms

Hello,

Having issues with the ping it has always been like this but I’ve starting gaming friends and it’s making games unplayable. Any help to improve the ping would be great.

Spikes last 10-20 secs and exceed 900ms. The rest of the time I’m getting at most 140ms and it levels around 180ms.

Ping was tested on Xbox and MacBook both with Ethernet. Broadband. Just had Plusnet sort out some issues on my line with SNR which has resolved speed issues.
6 REPLIES 6
bbpn
Rising Star
Posts: 53
Thanks: 5
Fixes: 1
Registered: ‎31-08-2019

Re: Ping spikes at 1000ms or rest at 180ms

Do you also get 100ms+ latency when connecting to other sites? What's your average latency to Plusnet DNS servers 212.159.6.9 and 212.159.6.10 , do you get spikes too?

Can you provide your DSL stats?

Gem1
Grafter
Posts: 26
Fixes: 1
Registered: ‎15-08-2017

Re: Ping spikes at 1000ms or rest at 180ms

I'm getting about 20ms to the plusnet dns servers rat 2pm. In the evening from about 6pm it shots up to at least 140ms with the spikes I mentioned.

 

 

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number:  
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 4 days 11:37:32
7 - Data rate: 1255/23621
8 - Maximum data rate: 1256/23596
9 - Noise margin: 6.4/3.6
10 - Line attenuation: 6.5/13.5
12 - Data sent/received: 2.6G/18.0M
20 - Broadband username: username@plusdsl.net
21 - Wi-Fi network/SSID: PLUSNET-8QF67T
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 300 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 11
25 - Firewall: Off
26 - MAC Address: f8:ab:05:88:f4:c3
27 - Software variant Version 1.0
28 - Boot loader: 7.275.6

 

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

bbpn
Rising Star
Posts: 53
Thanks: 5
Fixes: 1
Registered: ‎31-08-2019

Re: Ping spikes at 1000ms or rest at 180ms

You may want to remove your broadband username in your post to protect your privacy.

It sounds like a network congestion problem. To find out whether it's caused by your devices using up the bandwidth of your line or by others using up the bandwidth of Plusnet network, can you do another ping test after 6pm when you start getting spikes? When you do that, disable WiFi on the router, only keep the computer running the ping test plugged into the router (unplug other computers/devices), ping both Plusnet DNS server and wikipedia.org.

Gem1
Grafter
Posts: 26
Fixes: 1
Registered: ‎15-08-2017

Re: Ping spikes at 1000ms or rest at 180ms

I cannot delete the last post. I’ll have to report to the moderators.

I did all the ping measurements with the WiFi off and only one device connected via Ethernet.
dvorak
Moderator
Moderator
Posts: 29,563
Thanks: 6,652
Fixes: 1,485
Registered: ‎11-01-2008

Re: Ping spikes at 1000ms or rest at 180ms

I've edited out the info.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
bbpn
Rising Star
Posts: 53
Thanks: 5
Fixes: 1
Registered: ‎31-08-2019

Re: Ping spikes at 1000ms or rest at 180ms

I think that means Plusnet network is congested. You need Plusnet staff to help you. Just out of interest, what's the speed like when you get spikes (https://www.speedtest.net) ?