Ping spikes at 1000ms or rest at 180ms
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Ping spikes at 1000ms or rest at 180ms
Ping spikes at 1000ms or rest at 180ms
18-04-2020 1:21 AM - edited 18-04-2020 1:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Having issues with the ping it has always been like this but I’ve starting gaming friends and it’s making games unplayable. Any help to improve the ping would be great.
Spikes last 10-20 secs and exceed 900ms. The rest of the time I’m getting at most 140ms and it levels around 180ms.
Ping was tested on Xbox and MacBook both with Ethernet. Broadband. Just had Plusnet sort out some issues on my line with SNR which has resolved speed issues.
Re: Ping spikes at 1000ms or rest at 180ms
24-04-2020 11:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you also get 100ms+ latency when connecting to other sites? What's your average latency to Plusnet DNS servers 212.159.6.9 and 212.159.6.10 , do you get spikes too?
Can you provide your DSL stats?
Re: Ping spikes at 1000ms or rest at 180ms
on 27-04-2020 1:41 PM - last edited on 27-04-2020 4:04 PM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm getting about 20ms to the plusnet dns servers rat 2pm. In the evening from about 6pm it shots up to at least 140ms with the spikes I mentioned.
|
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Re: Ping spikes at 1000ms or rest at 180ms
27-04-2020 3:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You may want to remove your broadband username in your post to protect your privacy.
It sounds like a network congestion problem. To find out whether it's caused by your devices using up the bandwidth of your line or by others using up the bandwidth of Plusnet network, can you do another ping test after 6pm when you start getting spikes? When you do that, disable WiFi on the router, only keep the computer running the ping test plugged into the router (unplug other computers/devices), ping both Plusnet DNS server and wikipedia.org.
Re: Ping spikes at 1000ms or rest at 180ms
27-04-2020 4:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did all the ping measurements with the WiFi off and only one device connected via Ethernet.
Re: Ping spikes at 1000ms or rest at 180ms
27-04-2020 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Ping spikes at 1000ms or rest at 180ms
27-04-2020 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think that means Plusnet network is congested. You need Plusnet staff to help you. Just out of interest, what's the speed like when you get spikes (https://www.speedtest.net) ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Ping spikes at 1000ms or rest at 180ms