Packet Loss
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Packet Loss
Packet Loss
24-06-2014 9:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Simon.
Re: Packet Loss
24-06-2014 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've tested your line to see if there's anything I can see. We've detected a potential problem with your telephone service. Can you please pick up your handset and dial 17070 and carry out the 'Quiet Line Test' and let us know if you can hear any noise on the line?
Re: Packet Loss
24-06-2014 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've plugged a corded phone in (normally the Fritz!box is connected to the two sockets) and there's no noise.
Simon.
Re: Packet Loss
24-06-2014 11:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Packet Loss
24-06-2014 11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
24.06.14 11:40:11 IPv6 prefix obtained successfully. New prefix: 2a02:16c8:889f:a800::/56
24.06.14 11:40:11 IPv6 Internet connection established successfully. IP address: 2a02:16c8:889f:a800:c225:6ff:fe0d:9b18
24.06.14 11:40:05 Internet connection established successfully. IP address: 212.159.122.149, DNS server: 212.159.6.9 and 212.159.6.10, Gateway: 195.166.130.151, Broadband PoP: bras-red12.l-far-B226E1811E038P
24.06.14 11:39:51 Internet connection cleared.
Simon.
Re: Packet Loss
01-07-2014 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Packet Loss
01-07-2014 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Packet Loss
01-07-2014 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Packet Loss
01-07-2014 1:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Packet Loss
01-07-2014 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My TBB always shows more packet loss, it can even show packet loss when the other graph shows none. Personally, I ignore packet loss unless it shows on both graphs.
Re: Packet Loss
01-07-2014 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've set up a F8lure test to compare - thanks Xreyuk.
http://higgs.me.uk/bqm/bqm.html
Simon.
Re: Packet Loss
21-08-2014 8:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris Hi simonhiggs,
I've tested your line to see if there's anything I can see. We've detected a potential problem with your telephone service. Can you please pick up your handset and dial 17070 and carry out the 'Quiet Line Test' and let us know if you can hear any noise on the line?
Hello Chris,
Just out of curiosity (as there's no noise on a Quiet Line Test) what was the 'potential problem' that you detected?
Best regards. Simon.
Re: Packet Loss
21-08-2014 2:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately Chris has moved on to pastures new within the business so I'm afraid this may be tough to check.
I'm happy to re-run the test for you and see if the same issue is flagged however this may not return the same results given the length of time since the detection.
Re: Packet Loss
25-08-2014 8:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I realise it's been a couple of months since Chris tested the line. I have an ongoing case with AVM support regarding the packet loss reported by the ThinkBroadband BQM tool.
My Broadband Ping
They think that my Fritz!Box router is not the cause, but are still looking into the issue.
I am seeing an increased number of reconnections. The router shows 6 last month and 5 this month (Previously my Be LLU ADSL would stay connected for months at a time, on a 3db profile). Also interleaving has just been applied to the line. My current line speed has dropped very slightly to 76.8Mb, but this is about 20Mb down on my attainable data rate when I joined Plus Net, 9 months ago.
I would be pleased if you could run the test again.
Best regards, Simon.
Re: Packet Loss
26-08-2014 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for bearing with us over the bank holiday
I have re-ran the tests and we are no longer seeing any potential issues with your service.
Are you still experiencing the packet loss you noted previously?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page