PN - major service incident
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Re: PN - major service incident
30-11-2014 8:43 PM
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Re: PN - major service incident
30-11-2014 9:13 PM
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Re: PN - major service incident
01-12-2014 7:47 AM
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Ip address starts with 87.115.
Gateway: 195.166.128.189
DNS1: 212.159.6.9
I now have to go to work, so it will be this evening when I can try to get through to support again.
Re: PN - major service incident
01-12-2014 9:08 AM
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Re: PN - major service incident
01-12-2014 9:20 AM
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Re: PN - major service incident
01-12-2014 9:27 AM
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Quote from: FunkyGibbon I gave up waiting in the support queue and went to bed - unplugging the router. I still have the same error this morning, so nothing has changed following a long switch-off.
Ip address starts with 87.115.
Gateway: 195.166.128.189
DNS1: 212.159.6.9
I now have to go to work, so it will be this evening when I can try to get through to support again.
87.115.x.x is definitely a Plusnet IP, the gateway 195.166.128.189 is pcl-ag08 and the DNS 212.159.6.9 is a standard Plusnet one so all your connection details are correct.
Very strange.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: PN - major service incident
01-12-2014 9:28 AM
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http://community.plus.net/ping-graphs/
Re: PN - major service incident
01-12-2014 10:43 AM
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This is a real PITA
Rebooted and still no internet via laptop but I have internet via desktop and phone so problem would appear to be with my lap top, any ideas what the issue might be please shout and apologies for thinking it was another PN issue.
Now sorted, thanks for looking
Re: PN - major service incident
01-12-2014 3:13 PM
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If this is still the case why no SS update? If not why is the message on there?
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PN - major service incident
01-12-2014 4:41 PM
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Re: PN - major service incident
01-12-2014 6:24 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PN - major service incident
01-12-2014 6:28 PM
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Re: PN - major service incident
01-12-2014 6:37 PM
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Just leads to possible mass confusion , for customers ringing in.
Is anyone from PN going to bother responding?
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PN - major service incident
01-12-2014 7:17 PM
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By the sounds of it I won't get much luck with the phone support either - but I will risk it and the inevitable 'we don't support your make of router' disclaimer - actually, before I do I'll check the call charges on the plus.net lines, I have already sat in the queue for a while last night without getting through
Re: PN - major service incident
01-12-2014 7:58 PM
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However I'm on fibre if that makes a difference
NE
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