PN Full Fibre Promise

[#1]

I am on an FTTC 40/10 service with Plusnet and the contract ends in 2 months.

I am looking to move to FTTP but Openreach haven't finished the installation in our area yet.

Plusnet are offering me a renewal of FTTC with the Full Fibre Promise.

This says:-

Full Fibre broadband technology is rolling out across the UK. It’s so new it’s not available everywhere just yet. When you upgrade to our new Fibre package you’ll still get the latest connection available in your area and you’ll get the fastest speed we can offer you at your address.

Does this mean I will get the fastest FTTC possible (80/20 service) which the FFP suggests, or will I stay on 40/10 until the FTTP move?

In theory, my line can support around 53/12 on FTTC so 80/20 service will be an improvement.

[#2]

@cjags 

You don't say if you still have a landline.

Your line will be provisioned at the best speed possible on FTTC.

When Full Fibre arrives you can upgrade at any time you want - you just nned to start a new contrct to replace your current one.

Brian

[#3]

There is a landline at the moment but it is no longer used so the renewal will be no landline.

Sounds like I should get the fastest possible FTTC rather than the 40/10 service.

[#4 · Accepted solution]

@cjags 

You would be transferred onto a product called SOGEA - which is basically FTTC without the phone.

PN only offer one product - Fibre (not to be confused with Full Fibre). This will be provisioned at the best speed your line supports - either 40/10 or 82/20. It is a system choice based on your line charactistics.

Brian

[#5]

I'm guessing here...
I was on the 40/10 FTTC product and converted directly from that to 150Mbps FF, so have never been on uncapped FTTC. (The indicated data from Openreach for my circuit was for ~70Mbps on the full product) I would expect that, as the 40/10 FTTC product is no longer available to order, any new FTTC contract would be for the 80Mbps product.

[#6]

I have now moved onto the full fibre promise and the FTTC connection is still at 40/10.

I have done a couple of "turn the hub off and back on again" to see if it would force a reset.

I know my FTTC can go faster (I used to be on 80/20 and could get 53/12) and was hoping to max out FTTC while waiting for openreach to finish their FTTP roll out in the area.

[#7]

What’s the name of the broadband product you’re on called? Is it ‘Unlimited Fibre’? If so, you’ve just renewed on the same product and not SoGEA (marketed as Fibre). 

But if you change to Fibre, we can provide 80/20, if your minimum guaranteed speed is greater than 40mbps.

[#8]

My current package is now 'Fibre'  (It was unlimited fibre).

In the Contract summary it says

Broadband Speeds

Estimated Download Speed Range 37.0Mb – 40.0Mb

Estimated Upload Speed Range 8.0Mb – 10.0Mb

Minimum Guaranteed Speed (Download) 29.2Mb

Technology Type Part Fibre

The hub2 syncs at 40Mb / 9.99Mb

From what you have said, I guess 80/20 isn't going to happen because of the very low Minimum Guaranteed Speed.

[#9]

If you look at your router stats page it should tell you what it thinks the max attainable speed is (the 40Mbps is a capped speed, not what the line is capable of), and also what the attenuation and noise stats are - contributors here can interpret those and tell whether there is a problem or whether you just have a poor line.

Quite often the predicted speed figures are based on historic actual speeds, not on what the line is capable of. It looks to me as if it is using your 40/10 product as the max.

[#10]

Tech info from hub2

Product code:Plusnet Hub Two

Serial number:-----

Firmware version:v0.10.00.04201-PN

Firmware updated:Unknown

Board version:R01

GUI version:1.9 16_08_2022

DSL uptime:19 Days 8 Hrs 1 Min

Data rate:9.997 Mbps / 40 Mbps

Maximum data rate:13.981 Mbps / 43.487 Mbps

Noise margin:8.2 / 7.3

Line attenuation:9.3 / 19.0

Signal attenuation:9.3 / 25.3

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:15.3 GB Uploaded / 139.1 GB Downloaded

Broadband username:-----

2.4 GHz wireless network name:PLUSNET-J---

2.4 GHz wireless channel:Smart (Channel 1)

5 GHz wireless network name:PLUSNET-J---

5 GHz wireless channel:Smart (Channel 36)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:-----

Software variant:-

Boot loader:0.1.7-PN (Thu Nov 30 09:45:22 2017)

Looks like it could go a little bit faster.