Open Reach Rules

[#1]

I have just gone to Broadband only and will no longer use home phone. Plusnet tell me I can't use the full fiber ,which has been installed for each. Apartment in a McCarthy. stone complex, because we wear Tunstall call for help bracelets. Tunstall have assured us. That they DO NOT interfere with the line. Plusnet say. Open Reach won't change rules.

[#2]

@LizMac42 That does not make sense. If Plusnet/OR accepted and completed a move to SoGEA - thus terminating your phone connection, there is no reason whatsoever why you cannot move to Full Fibre. I assume your bracelets work over a 4G/5G  connection, like most aid-call systems do these days.

[#3]

It sounds as though CS have confused the bracelets with the kind of emergency systems which communicate over the (landline) phone network rather than 4G.

[#4]

@LizMac42 

Has the switch to SOGEA actually happened or have you just placed the order?

Can you post a screen image (after hiding your details) of the results from the following. Include the narrative below the results window.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

[#5]

That might not be very relevant if the Tunstall hub is central for the whole block which is likely for a McCarthy complex.

[#6]

Plusnet say. Open Reach won't change rules. 

They're not Openreach rules, its OFCOM's requirements that ISPs don't affect any emergency systems when changing a phone service. Because the ISP sales people cant be expected to know the details of all the possible call systems and their dependancy on a phone service, what seems to happen, is that where an emergency call system is in place , the sales people will not allow any upgrade which might affect the phone service.

Having said that , as @jab1 says , it doesnt make sense that a change to broadband only (SoGEA) has been accepted but a Full fibre upgrade hasn't ?

I wonder if there's some confusion here, and that the Full fibre option is via an AltNet and therefore not available from PLusnet ?

[#7]

A general comment - about the OFCOM 'rules' - if the PSTN network is decommissioned, as scheduled, in January 2027, then they are redundant, and those using them should be so advised, and given guidance/help on moving away from systems which currently rely on them.

[#8]

I agree, we are strayiying way off topic here.

However, I don't see it as the responsibility of the PSTN service provider to question customers in detail on how the service is used. However, the provider of the emergency call service must know every customer who uses this interface. Surely this is their responsibility?