Oooohhh! Shiny New Button!

[#1]

Thanks James your help is appreciated

[#2]

Hiya,
I did hear back from BT.
The exchange is not ADSL2+ enable and there's currently no due date.  Sorry

[#3]

James!
I wondered what chance the not so shiny new button has of completing my ticket #29242181 today?  As yet nothing has happened to my connection today.....
George
PS Crate of beer on it's way!

[#4]

Hi George,
Your order should actually complete tomorrow.

[#5]

James,
I was due to join the trial yesterday (ticket #29662547)
My router re-synched a few times yesterday afternoon and since then I have had no connection 
DSL is up (still on ADSL1), but PPP is down. I've tried a few router reboots, but still the same.
As I've not had any recent problems I'm assuming this has been caused by an attempt to put me on 21CN?
My router is a Speedtouch 585 (software 5.3.2.6)

[#6]

is ppp down. or has bt radius server dished you out a 172.*.*.* ip address out. this is pretty common

[#7]

Looks like PPP is down - router reports 'failed to connect'.

[#8]

@Whisky
The orders completed and your router's lost sync
Can you try wiring into the test socket via a changed filter please?
How old is that firmware version> We're using 7.447 on ours currently.

[#9]

James,
My router says it's syncing - between 5 and 6 Meg downstream and 448Kb upstream.
It fails when connecting PPP.
Could this be due to old router firmware?
I've got a Speedtouch 585 V5, so I think the latest firmware I can run is 5.4.4.1
I could try loading this if you think it would help, but I'm a bit reluctant to change it in case the problem turns out to be something else.
I probably wouldn't be able to go back to my current firmware, which worked fine with ADSL MAX, and supports the DMT tool.

[#10]

Hi Whisky,
I'd certainly recommend a firmware upgrade - the version of firmware that you are currently using may not support ADSL2/ADSL2+.
If it still doesn't work after that, I can look at sorting out another router for you to test.

[#11]

Thanks James, I'll give it a go tonight...........................

[#12]

James,
I've updated to the latest firmware for the ST585 V5 router (5.4.4.1.0).
I still can't connect, but it seems to be giving a bit more information about the problem:-
PPP CHAP Receive challenge (rhost = ERX16.MiltonKeynes2)
PPP CHAP authentication failed (Internet)
Looking around on a few forums, it looks like the ST585 V5 *should* be OK with ADSL2+, though I've not found any hard evidence of it being used in the UK.

[#13]

Hiya,
I'll get a new router sent out to you.
It'll be advantageous for us to see if that fixes your problem, as well as obviously to you if it works!

[#14]

Thanks James.

[#15]

Router's been ordered - but can you try flashing it with the v7 firmware?
We do suspect that this may be jumpering related so we're going to get it raised to BT anyway.