cancel
Showing results for 
Search instead for 
Did you mean: 

Old speed profile?? :-/

Baumber13
Newbie
Posts: 1
Registered: ‎28-04-2014

Old speed profile?? :-/

Had Plusnet FTTC for last few years and been very happy, however moved house and brought the service with me as PN said I could get 80 Mbps. Have been in new house for a week and half and still not reaching these speeds, looks like my old speed profile has been kept as I cannot get over 40Mbps. This is quite disappointing as you would think these things would be checked when you move house, any ideas on how long this takes to get completed?
Thanks
2 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Old speed profile?? :-/

I would imagine you've been provisioned on the wrong profile.
What does it say for your estimated speeds here http://www.dslchecker.bt.com/ ?
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Old speed profile?? :-/

The profile just hadn't pushed through to our system. I've manually updated this and next time you disconnect/reconnect you should see the higher speeds coming down.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff