No internet connection since around 4pm today
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No internet connection since around 4pm today
26-11-2015 10:06 PM
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Re: No internet connection since around 4pm today
26-11-2015 10:54 PM
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Do you have a Master Socket like the one on the left? If so, click on "The test socket " heading lower down the page to see a picture of it, remove the lower front plate and plug a phone directly into the test socket.
If you now have dial tone, try a different filter from the one you'd been using.
If your line is still dead, report a Phone fault on this page by clicking on the Phone Troubleshooter link - you'll first get a login screen. Don't mention your broadband, this is a phone line fault. I'm afraid it's unlikely to be a quick fix unless there is some major outage that BT Openreach are already aware off.
Post the ticket number from your fault ticket here and when Plusnet CRT are on in the morning, hopefully they'll take a look.
You could also try looking at this status page to see if your area/exchange is listed. Whether the "personalised check" will work with your number, I don't know. Give it a try.
Re: No internet connection since around 4pm today
27-11-2015 12:15 AM
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Re: No internet connection since around 4pm today
27-11-2015 12:22 AM
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Re: No internet connection since around 4pm today
27-11-2015 12:28 AM
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Re: No internet connection since around 4pm today
27-11-2015 12:45 AM
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Re: No internet connection since around 4pm today
27-11-2015 11:39 AM
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Re: No internet connection since around 4pm today
27-11-2015 1:51 PM
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Re: No internet connection since around 4pm today
28-11-2015 12:05 AM
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Re: No internet connection since around 4pm today
28-11-2015 7:41 AM
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Re: No internet connection since around 4pm today
28-11-2015 9:20 AM
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Re: No internet connection since around 4pm today
05-12-2015 12:10 PM
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Re: No internet connection since around 4pm today
05-12-2015 12:32 PM
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If you post your xDSL stats also your Current Line speed (Login required) (don't post your phone number) that lot should identify what needs to be resolved.
Edit: What exchange are you on?
Re: No internet connection since around 4pm today
05-12-2015 1:13 PM
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Phone exchange: GRANGE-OVER-SANDS estimated line speed:8Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-10-17 14:06:57Current line speed:6.5 Mb
But I have to say the speed today is far lower than 17th October listed here...
Re: No internet connection since around 4pm today
05-12-2015 1:58 PM
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