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Cannot connect since Monday

liamb2001
Grafter
Posts: 33
Registered: ‎23-08-2013

Cannot connect since Monday

I have not been able to connect since Monday. After being on hold yesterday for over an hour to plusnet support i was told it was going to be sorted today at 7am. Its now 7.30 and its still not sorted.
Ive tried all the usual, rebooting, resetting etc and i cannot get online. The dsl light is out and when i test the connection via the provided i get an error saying no ethernet activity.
I work from home so really need this sorting asap.
Please help ??!?!
1 REPLY
liamb2001
Grafter
Posts: 33
Registered: ‎23-08-2013

Re: Cannot connect since Monday

Can an admin please move this to fibre instead of adsl.
Would appreciate some help with this situation.
Also worth mentioned i do have a dial tone and can connect to router but the hub isnt getting a connection