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No broadband

jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: No broadband

Those reports are covering an issue which has been resolved for the majority, as yo can  see from the current status. When did yours start?

John
bassline1809
Dabbler
Posts: 13
Registered: ‎18-05-2024

Re: No broadband

8 ish
bassline1809
Dabbler
Posts: 13
Registered: ‎18-05-2024

Re: No broadband

May 18: Problems at Plusnet
Plusnet is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: No broadband

So, it is not related to the issues which started around 0400 today, and were resolved around midday.

John
bassline1809
Dabbler
Posts: 13
Registered: ‎18-05-2024

Re: No broadband

Clearly not,like I say it's a waiting game now
jwsg
Aspiring Pro
Posts: 183
Thanks: 40
Fixes: 1
Registered: ‎16-08-2013

Re: No broadband

The problem this morning was widespread - and like the one 4 and 8 months ago was a network issue that didnt show as flashing orange or any other indication on the router - just no or intermittent service. A flashing orange might suggest a local issue between router and cabinet - not the widespread issue mentioned in reports.

Baldrick1
Moderator
Moderator
Posts: 12,451
Thanks: 5,617
Fixes: 430
Registered: ‎30-06-2016

Re: No broadband

@bassline1809 

I don't know if it still works, but worth a try: https://faults.plus.net

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

bassline1809
Dabbler
Posts: 13
Registered: ‎18-05-2024

Re: No broadband

It kind of works until it asks for a daytime number but refuses to give you a box to add this into even though it also has a mobile number box which I put in then hit submit but says there's errors on the form 🤦‍♂️
bassline1809
Dabbler
Posts: 13
Registered: ‎18-05-2024

Re: No broadband

Unfortunately I have to go to work today but will attempt to get an advisor through the text response when I return 😀