No broadband for 24 hours
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No broadband for 24 hours
09-07-2015 9:24 AM
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Re: No broadband for 24 hours
09-07-2015 9:39 AM
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Re: No broadband for 24 hours
09-07-2015 10:01 AM
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I've just tested your line and it seems that your router is trying to connect with an incorrect username. Can you log in to your router and make sure the username and password are correct, there should be instructions in the booklet we sent you on how to do this.
@Heldark
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Re: No broadband for 24 hours
09-07-2015 10:30 AM
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Re: No broadband for 24 hours
09-07-2015 10:36 AM
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Once you've logged in to the router that's where you enter username@plusdsl.net along with your connection password.
Re: No broadband for 24 hours
09-07-2015 10:40 AM
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Re: No broadband for 24 hours
09-07-2015 10:44 AM
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The line test I did showed that the router has a SKY username in it, but that shouldn't be the case with it being our router, so I just want to check the above.
Re: No broadband for 24 hours
09-07-2015 10:50 AM
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Re: No broadband for 24 hours
09-07-2015 10:52 AM
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Re: No broadband for 24 hours
09-07-2015 10:55 AM
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Re: No broadband for 24 hours
09-07-2015 10:56 AM
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Call 17070 from your landline phone
Re: No broadband for 24 hours
09-07-2015 10:59 AM
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Re: No broadband for 24 hours
09-07-2015 11:03 AM
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Re: No broadband for 24 hours
09-07-2015 11:07 AM
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Re: No broadband for 24 hours
09-07-2015 11:11 AM
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