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New fibre broadband installed today(15/09/14),download speed same as adsl!!!

andryxa77
Newbie
Posts: 3
Registered: 15-09-2014

New fibre broadband installed today(15/09/14),download speed same as adsl!!!

Hi ,I hope some one from plusnet can help me with my problem. Bt engineer today installed a fibre broadband .I have no issue with connection,but download speed remains the same as has been previously on adsl2+ about 3 to 4 Mbps. Interestingly ,upload speed has changed to  about 7Mbps from 350kbps on adsl . My estimated download speed is 32Mbps and that what BT Wholesale  report as well. Download IP profile if I can remember  is 40Mbps and upload IP profile is 20Mbps.But current  download speed is 4 Mbps Angry. If You guys can have look into my account and reset/adjust something to boost my speed to the estimated .And before You say that I have to wait for 10 days for line  stability , I can`t see it would change much from 3Mbps to 32Mbps without your attention. The router connected  by cable to the PC(not wireless).Thank you.
6 REPLIES
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: New fibre broadband installed today(15/09/14),download speed same as adsl!!!

Looks as if Plusnet forgot to update your profile.  Probably worth giving them a ring and they should be able to do it pretty quickly.  Otherwise, I expect one of the team will pick up on this post at some point.
Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

Re: New fibre broadband installed today(15/09/14),download speed same as adsl!!!

Is there an echo in here?
andryxa77
Newbie
Posts: 3
Registered: 15-09-2014

Re: New fibre broadband installed today(15/09/14),download speed same as adsl!!!

If no one from PN team will get back to me here , I will ring them tomorrow.   
   
    Quote:Is there an echo in here?......... Is it sarcastic in here Huh !?
Community Veteran
Posts: 1,613
Thanks: 22
Registered: 29-06-2010

Re: New fibre broadband installed today(15/09/14),download speed same as adsl!!!

Not sarcastic, no - just the fact that two new FTTC users posted the exact same issue and I replied to the other thread almost word for word what sjptd did.
andryxa77
Newbie
Posts: 3
Registered: 15-09-2014

Re: New fibre broadband installed today(15/09/14),download speed same as adsl!!!

Just spoke on the phone to CS ,they have reset ip profile.Speed now 37Mbps Smiley. Happy days.
Superuser
Superuser
Posts: 11,894
Thanks: 3,259
Fixes: 22
Registered: 22-08-2007

Re: New fibre broadband installed today(15/09/14),download speed same as adsl!!!

Hi Andryxa77,
Welcome to PlusNet and the forums.  Glad that you've had your initial issue fixed.
HOWEVER, be aware that a late ADSL profile update from BTOR / BTw could get sent to PN putting you back where you were for 24 hours until the next delta report is generated.
Kevin