New FTTC Install Activation Time
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New FTTC Install Activation Time
25-06-2013 10:14 AM
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The BT chap came round first thing this morning and set everything up. I can't connect as yet ('authentication failed' on the router) so gave customer services a call. I was a bit surprised to hear that they wouldn't activate my account until BT told them everything was set up, which my account says could be anywhere up to midnight tomorrow night.
From everything I've read here normally things are activated pretty quickly - am I right in thinking the guy on the phone was just 'managing my expectations'? 36 hours seems a very long time..!
Re: New FTTC Install Activation Time
25-06-2013 11:05 AM
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Re: New FTTC Install Activation Time
25-06-2013 11:10 AM
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Re: New FTTC Install Activation Time
25-06-2013 11:20 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New FTTC Install Activation Time
25-06-2013 11:24 AM
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Re: New FTTC Install Activation Time
25-06-2013 12:06 PM
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Re: New FTTC Install Activation Time
25-06-2013 12:58 PM
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Try that again it should work for you now
Welcome to our community forums too
Re: New FTTC Install Activation Time
25-06-2013 2:27 PM
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