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Network down, no updates

Bjlawlor1993
Newbie
Posts: 3
Registered: ‎15-03-2021

Network down, no updates

Network suddenly went down yesterday, no explanation why. Has been working for months previously without a fault.
Tried all troubleshooting info on the website, reset everything. Sent the text with "help etc" to the diagnostics bot and it responded with there was an incident in the area would be fixed by 12 today. No update so sent another help text and its extended until 6pm tomorrow. No explanation why, no answer on the phone from plusnet and now way to contact them otherwise. Not really sure what's going on or what I need to now do when it eventually comes back on but I'm getting no answers. Can anyone help.
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: Network down, no updates

Enter your phone number in here https://status.zen.co.uk/broadband/ and see if there's an MSO in your area.
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If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Network down, no updates

Hi there,

I'm really sorry for the downtime you've had. From what I can see you're back up and running now.

Can you let me know if you're still having issues so I can investigate further? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Baldrick1
Moderator
Moderator
Posts: 11,779
Thanks: 5,235
Fixes: 420
Registered: ‎30-06-2016

Re: Network down, no updates


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'