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Network down, no updates

Bjlawlor1993
Interested
Posts: 2
Registered: ‎15-03-2021

Network down, no updates

Network suddenly went down yesterday, no explanation why. Has been working for months previously without a fault.
Tried all troubleshooting info on the website, reset everything. Sent the text with "help etc" to the diagnostics bot and it responded with there was an incident in the area would be fixed by 12 today. No update so sent another help text and its extended until 6pm tomorrow. No explanation why, no answer on the phone from plusnet and now way to contact them otherwise. Not really sure what's going on or what I need to now do when it eventually comes back on but I'm getting no answers. Can anyone help.
3 REPLIES 3
dvorak
Moderator
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Posts: 28,148
Thanks: 6,083
Fixes: 1,430
Registered: ‎11-01-2008

Re: Network down, no updates

Enter your phone number in here https://status.zen.co.uk/broadband/ and see if there's an MSO in your area.
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Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,095
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Registered: ‎21-04-2017

Re: Network down, no updates

Hi there,

I'm really sorry for the downtime you've had. From what I can see you're back up and running now.

Can you let me know if you're still having issues so I can investigate further? 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Network down, no updates


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'