cancel
Showing results for 
Search instead for 
Did you mean: 

Most sites won't load

spleenharvester
Dabbler
Posts: 20
Registered: ‎03-07-2015

Most sites won't load

I have a new connection, switched from the last tenants' BT line (which worked fine). Using the newer Sagemcom router. Went live on 29th June, not plugged in until 1st July due to being in hospital.
A few websites (seemingly the main ones, youtube, facebook etc) work brilliantly, faster loading than the BT connection and no dropouts or anything.
The problem is that most websites just won't, full stop. Chrome gives "ERR_CONNECTION_RESET". Worth noting I can still ping these, just not browse them. Possibly a DNS issue? Tried:
-Different PCs
-WiFi as opposed to ethernet
-Restarting router and disconnecting/reconnecting in the control panel
-Using google DNS as opposed to the auto setting
Nothing has had any effect. Additionally, a tracert command to the site shows lots of timeouts in intermediate hops at the ISP end before pinging the final hop.
Is this normal for a new connection? I can't find any note of this happening anywhere?
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: Most sites won't load

I doubt it's a DNS issue if you've used Googles DNS and you've had the same issue.
Can you try a reset of the router? I've made some remote changes which may help.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
Superuser
Posts: 13,039
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Most sites won't load

Hi Splennharvester,
A warm welcome to the forums.
What firewall / AV are you using?  I have recently seen similar issues using Norton AV/firewall, which all went away when I switched off Norton firewall and subsequently uninstalled it and installed something more fit for purpose.  That said the problem returned a few days later ... along with Norton, the replacement product having vanished....
spleenharvester
Dabbler
Posts: 20
Registered: ‎03-07-2015

Re: Most sites won't load

Quote from: Matthew
I doubt it's a DNS issue if you've used Googles DNS and you've had the same issue.
Can you try a reset of the router? I've made some remote changes which may help.

Got back to my flat and everything is working beautifully now. Thankyou!
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: Most sites won't load

Glad to hear things are better.
Let us know if you have any further issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team