Migration Pathway

[#1]

My ISP has informed me there is no downgrade or pathway from Sogfast 330/50 to FTTC 80/20?

Can anyone from Plusnet confirmed if this is true? Then how will I suppose to order Plusnet FTTC 80/20? New order placed or switch over order or migration order?

Reason to downgraded to FTTC because of saving cost and no longer need speed over 80Mbps.

[#2]

What does the BT wholesale checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say is available ?

[#3]

See The Misery of Diminishing Choice in G.fast UK Broadband Areas - ISPreview UK

"Until recently consumers could at least bank on BT and EE still offering G.fast packages (they’re generally the cheerleaders for Openreach products), but all that changed with the recent branding switch (here). Now if consumers in areas where G.fast is the fastest option put their postcode into BT and EE’s websites, then the best they’ll be offered is significantly slower FTTC or ADSL2+ tiers."

That would suggest that there is a pathway - you just order what is available.

[#4]

BTw Checker here

[#5]

VDSL (SOGEA) is clearly there to order.

Maybe “no pathway” meant switch product AND retain PTSN telephony. All changes of supplier / product WIIL result in the loss of voice over PTSN.

[#6]

My Sogfast 330/50 is no PTSN and no dial tone (no phone number) on the line for 12 months now. My ISP say it was impossible to do pathway Openreach Sogfast to Openreach FTTC as the order will be rejected by BTWholesale. The only way put cease order will cost £43.20 inc VAT. Once it done, then placed a new order for FTTC. Sound stupid to be honest as I don't want no broadband for 14 days!

[#7]

@goldenfibre 

If your ISP is not PlusNet I would suggest you phone PN Sales and ask.

If you are with PN then ask the PlusNet Customer Options Team on 0800 013 2632

Brian

[#8]

@goldenfibre  as @Townman says , SoGEA is clearly shown as available.

I can't see how your existing ISP can be Plusnet since AFAIK they've never offered a SoGFast product. So you should be able to place a migration order with Plusnet for SoGEA ( Plusnet confusingly call their product 'Fibre' )

[#9]

Please note I am not with Plusnet ISP at the moment as I am with different ISP provider - UnchainedISP

[#10]

@goldenfibre 

Then phone the PN Sales team and ask them. We're just customers on here so don't have the definitive answer.

I forgot to ask - when is your contract due to end?

Brian

[#11]

My contract is already expired

[#12]

@goldenfibre 

Then phone PN Sales today and ask.

Brian

[#13]

@goldenfibre   Look at the checker result, FTTC is no longer available, this may be causing confusion with your existing ISP. You should be able to migrate to Plusnet SOGEA (VDSL2)

[#14]

There is no downgrade path from SoGFast -> SoGEA

This is what my isp saying to me

[#15]

@goldenfibre 

You won't get an answer without speaking to PN.

or

As you're out of contract why don't you just place an order with PN and see what happens. Do not tell your current ISP what you're doing - that'll happen as part of the order process.

Brian