Microsoft Lync and Ellanoya

[#1]

No it isn't
It is Gold

[#2]

Well, that's good in that you shouldn't see performance hits for it normally, but it really should be in titanium to make sure it's protected.
How was the call?

[#3]

So this is still not fixed and the ticket is still open.
Any news?

[#4]

OK, embarrasingly there has been an update, but I still had an issue a few nights ago during a video conference.

[#5]

a one off?  Or it's always still bad?

[#6]

It is not every time that is for sure. The most recent occasion I was setup from Home to do voice, video and screen sharing, which should be fine on a 2.5Mb downlink.
I also have to include that I suspect my 2Wire BT2700hgv may have a part in some of this, although it is great at working on long lines like mine, I think it does have problems when they are many ports open, and Lync does like to use lots of ports.
I have a Billion 7800dxl on order (should get that first half of April) and will try to see if there is any noticeable pattern to any residual problems I have, Wireshark is installed again now and hope to capture a log while there are problems.

[#7]

Think we might be back to square one with this, Microsoft have just updated to Lync 2013, I had huge audio and video issues this week, a wireshark this morning shows the DSCP field is currentyl 0x00.
My router has also changed to a Bilion 7800DXL, would this fiddle with the DSCP value rather than leave it at the value the Ellanoya set it to? I have not heard of this, but maybe PN has.

[#8]

Forgive me if I am perhaps missing the point, but even if this is Silver, surely there shouldn't be any issues on a reasonable speed line?

[#9]

2Mb/s and even 1Mb/s is more than enough to do a basic audio conference and even screen sharing, at evening peak times the classification becomes important so that the data makes it way across the PN network to my DSL line.

[#10]

So you're suggesting that your 1mbps stream is meeting contention on Plusnet's network?
If so, that's pretty shocking on Plusnet's part?

[#11]

Quote from: godsell4

Think we might be back to square one with this, Microsoft have just updated to Lync 2013, I had huge audio and video issues this week, a wireshark this morning shows the DSCP field is currentyl 0x00. My router has also changed to a Bilion 7800DXL, would this fiddle with the DSCP value rather than leave it at the value the Ellanoya set it to? I have not heard of this, but maybe PN has.

Could you send us the Wireshark please and we can have a look?

[#12]

Please can you check if the signatures for Lync are still enabled. I am getting a wireshark log here which shows the DSCP value is 0x00 again.

[#13]

Started a new ticket https://www.plus.net/wizard/?p=view_question&id=92492407

[#14]

you seeing issues with voice and video?

[#15]

Hi Godsell,
Thanks for your time on the phone, sorry it took a little longer than I'd expected!
So, it looks as though we're classifying Lync traffic as SSLv3 rather than Lync/VOIP. It should still work fine even if it's classified as SSL because it will classify the traffic as gold, but we should really identify it correctly and I've got plenty of data to go back to the supplier and get them to improve their signature for Lync.
I've set up a Think Broadband ping monitor on your line which I'll get someone to check next week to check to see how your line is performing just to check that there aren't any problems on your line. Packet loss or congestion or something.
Thanks,
Matt